Concierge

RC HOTELS (PTE.) LTD.; High Street, Penarth; On-site; GBP 22,000 - 28,000; Full time

Job summary

RC HOTELS (PTE.) LTD. is seeking a dedicated Concierge to assist guests with tours, bookings, and personalized requests on a busy high street property in the United Kingdom.

The role emphasizes guest satisfaction and professional hospitality service. Responsibilities include guiding guests to local attractions, handling mail and messages, coordinating transportation and limousine arrangements, and ensuring grooming and service standards are maintained.

Responsibilities

• Assist guests with tours, golf, restaurant bookings, and flight reconfirmations.
• Provide directional information and recommendations on places of interest.
• Handle mail, messages, and Lost & Found.
• Maintain hotel brochures and update guest information across the hotel network.
• Manage limousine bookings, billing, and revenue forecasting for limousine services.
• Handle administrative matters for the respective shift and ensure service standards are met.
• Ensure grooming and service standards align with hotel policies at all times.
• Provide information and assistance to guests, displaying empathy in challenging interactions.
• Involve in pre-arrival arrangements for special occasions (birthdays, honeymoons, anniversaries).
• Lead Heartist® approach to guest experience with the team.
• Make reservations and be familiar with the booking system for theatre seats, airlines, and transportation.
• Assist guests with local and foreign governmental rulings and visa requirements.
• Be fully conversant with Singapore’s places of interest and commercial centers.
• Familiar with hotel computer interfaces, property management systems, and internet access.
• Attend department and operational meetings and handle guest requests/complaints.
• Maintain grooming standards and efficient use of communication tools to enhance productivity.
• Handle all telephone inquiries and requests and ensure timely pick-up and delivery service

Job description

Concierge

Summary of Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

• Assist guests in tours, golf, restaurant, flight booking, reconfirmation and making changes.
• Providing directional information, shopping, places of interest, etc
• Handling of Mail and Message and Lost & Found
• Maintaining of brochures of hotel chain as well as places of interest
• Limousine bookings and assignment of limousine jobs, handling of its billings and forecast of limousine revenue
• Handle administrative matters pertaining to their respective shift
• Ensuring hotel service standard goals are met
• Ensure LQA service standards are in practice as set by the hotel at all times
• Able to provide information and assistance to guests as and when required
• Listen actively and is able to display self-control and empathy in challenging interactions and offer suitable alternative
• Involvement in the pre-arrival arrangement, eg. Birthday decorations, honeymooners, anniversaries etc.
• Lead a Heartist® approach to guest experience/service with the team
• Making reservations and is well versed with booking system in Singapore for theatre seats, airlines, transportation
• Assist guest with local and foreign governmental rulings, immigration customs visas requirement
• Able to provide information and is fully conversant with Singapore’s places of interests, commercial centers
• Familiar with hotel computer interface, property management systems and internet access
• Attend any department and operational meetings
• Handling and investigation of guest requests/complaints
• Ensure grooming standard set by the hotel at all times
• Efficient usage and upkeep of communication tools and equipment to enhance productivity of workflow
• Handle all telephone enquiries and requests and ensure timely completion of pick-up and/or delivery service