Front Office Agent

Jobtailor; Greater London; On-site; GBP 20,000 - 28,000; Full time

Job summary

Jobtailor in London is seeking a friendly front desk receptionist to welcome guests, handle check‑ins and check‑outs, manage reservations, and respond to calls and messages with a professional, can‑do attitude.

You will coordinate with housekeeping, provide local information, process payments, and report guest concerns, maintaining a warm, efficient service mindset in a fast‑paced environment.

Qualifications

• Must provide excellent guest service and a friendly, helpful attitude.
• Strong communication and interpersonal skills with a guest-focused mindset.
• Ability to work well in a team and adapt to varying guest demands.

Responsibilities

• Process guest check-ins, assigning rooms and activating room keys.
• Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns.
• Answer, respond to and process all guest calls, messages, questions or concerns.
• Give guests information and directions regarding property and local areas of interest.
• Process check-outs and resolve any disputed charges.
• Process payments and room charges, as well as cashing guests' personal and traveller's cheques.
• Confirm reservations and cancellations, running daily reports on arrivals and departures.

Skills

Guest service

Communication

Teamwork

Multitasking

Job description

Responsibilities

• Process guest check‑ins, assigning rooms and activating room keys
• Co‑ordinate with Housekeeping to track readiness of rooms for check‑in and report any guest concerns
• Answer, respond to and process all guest calls, messages, questions or concerns
• Give guests information and directions regarding property and local areas of interest
• Process check‑outs and resolve any disputed charges
• Process payments and room charges, as well as cashing guests' personal and traveller's cheques
• Confirm reservations and cancellations, running daily reports on the number of arrivals and departures

Requirements

• A warm, people‑oriented demeanour
• A team‑first attitude
• Positive outlook and outgoing personality
• Flexibility, problem‑solving skills and multi‑tasking ability
• The ability to stand, sit or walk for extended periods of time across a work shift

Core Competencies

Demonstrates strong guest service skills by efficiently processing check‑ins and check‑outs, managing reservations, and addressing guest inquiries. Exhibits problem‑solving abilities and flexibility in a fast‑paced environment while maintaining a positive and welcoming demeanor.