Concierge

Iconic Hotels & Resorts; Greater London; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Recognition awards

Healthcare cashback

25% food & beverage discount

Meals on duty

Wellbeing events

Cycle to work

Season ticket loan

Job summary

The Townhouse by Iconic Hotels & Resorts in Mayfair is seeking a Concierge to deliver exceptional five-star service. You will greet guests with charisma, book activities, arrange airport transfers, dining reservations, and tailor itineraries while offering knowledgeable recommendations on London sights.

Ideal candidates have luxury-hotel experience, immaculate presentation, and a proactive, guest-first mindset.

Qualifications

• Experience in luxury hotels or hospitality environment.
• Passion for delivering memorable guest experiences.
• High attention to detail and presentation.
• Positive, proactive problem-solving attitude.

Responsibilities

• Be the face of the Townhouse and greet guests with charisma and personality.
• Ensure no guests are unattended in public areas without attention.
• Book activities, airport transfers, dining reservations, itineraries, and tickets.
• Stay updated on London sights, venues, events and attractions to recommend alternatives.
• Look for opportunities to wow guests with five-star service.
• Anticipate guest requests using intuition and knowledge.
• Oversee personal touches and five-star service before arrival and during stay.
• Support door team and porters with tidiness and luggage coordination.
• Provide directions and transport updates within the local area.

Skills

Luxury service

Guest experience

Problem solving

Attention to detail

Presentation

Personable & approachable

Job description

Expect the unexpected...

Where style meets surprise, The Dandy Bar is the heart and soul of The Townhouse. A theatrical, dimly lit atmosphere that creates a place to see and be seen in the heart of Mayfair. We are bold in style yet understated in nature - the essence of a private club, without the frills of a membership.

Curious, engaging, witty and effortlessly intuitive: we are a new generation of lifestyle hotel delivering the unexpected in the heart of Mayfair. A stylish, imaginative home for the modern traveller, we redefine what it means to be a London hotel.

A place where city meets country, where past meets present, and where you'll find luxury and character in equal measure. Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse hosts 172 rooms & suites, The Dandy Bar, private gym and versatile event spaces.

What's in it for you as Concierge

• Up to £36,000 package including Tronc
• Employee recognition awards
• Cashback healthcare cover
• Career development on your Mayfair journey with recognised training providers
• 25% discount on all food and beverage
• Meals included on duty
• Wellbeing calendar of events
• Cycle to work / safe bike store
• Season ticket loan support
• Refer a friend incentive
• Team social events, seasonal gifts and much more…

About you as Concierge

• A genuine passion for luxury service and passionate for make the guest experience memorable
• Holder of Golden Keys is highly desirable
• Previous experience working within luxury hotels or hospitality environment
• Work diligently and effectively with excellent attention to detail
• Immaculate presentation and full of charm
• Personable and approachable, willing to go the extra mile
• Ability to problem solve and think pro-actively on your feet

Key responsibilities of Concierge

• Be the face of the Townhouse and to ensure that all guests are greeted with charisma and personality
• Using initiative, ensure no guests are left unattended in public areas without attention
• Take ownership for booking additional services including activities on and off site, airport transfers, external dining reservations, itineraries, attraction tickets etc.
• Be up to date with London tourist scene regarding new venue openings, events, shows and attractions to provide recommendations and alternatives to guests
• Seek our new opportunities to wow our guests with attention and 5 star service
• Anticipate guest requests and be ahead of the request using intuition and knowledge
• Oversee the personal touches and 5 start service to all guests prior to arrival and during their stay
• Support door team and porters with ensuring public areas are tidy and presentable and coordinating the team with luggage and parcel arrivals
• Assist with directions and transport updates within local area