Accommodation Assistant

The Address Collective

Glasgow

Hybrid

GBP 12,000 - 17,000

Full time

14 days+

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Job summary

The Address Collective is seeking a dedicated hotel housekeeper to ensure rooms and public areas meet 4* standards. You will clean bedrooms and bathrooms, restock essentials, and maintain tidy trolleys and storage while upholding hygiene and grooming policies.

You will communicate hotel services to guests, handle complaints courteously, and work with the Accommodation team to support VIP guests and room moves. Punctuality, neat uniform, and safety procedures are essential.

Responsibilities

Clean rooms, bathrooms, corridors and public areas to 4* hotel standards using approved products.
Replenish stocks of bathroom and bedroom items to the required standards.
Change bed linen and towels according to the schedule.
Maintain tidy accommodation trolleys, caddies and storage.
Notify Accommodation Manager of lost property or supplies needs.
Report maintenance issues promptly to supervisor.
Liaise with supervisor on room moves and VIP guests.
Inform supervisor of room status after checks.
Participate in training and uphold customer relations policy.
Communicate hotel services to guests and handle complaints courteously.
Arrive in full uniform with name badge; maintain hygiene and grooming.
Log daily DND or No Service and keep corridors debris-free.
Protect key cards and report accidents; follow Fire/Safety procedures.

Skills

Cleaning

Attention to detail

Hospitality

Teamwork

Communication

Job description

Responsible for

To ensure agreed standards are maintained on a consistent basis with particular attention to maintenance and hygiene in bedrooms, public areas and linen, To ensure rooms are fully checked to company 4* standard prior to returning them to reception

Key Duties of the role include:

To Ensure assigned rooms, bathrooms, corridor areas and public areas are cleaned to the standards, using only approved chemicals/cleaning materials and equipment and to ensure stocks of bathroom and bedroom items are replenished to correct standards.
To ensure bed linen and towels are changed to the agreed schedule and standard laid down for your hotel.
Ensure accommodation trolley, caddies and storage presses are maintained tidy, cleaned and stocked.
To ensure any guest property left behind is passed to Accommodation Manager for lost property.
To alert the Accommodation Manager to the needs of accommodation staff be it materials or equipment to carry out their job efficiently.
To maximize the use of all resources and ensure the lowest cost levels.
Report any maintenance issues to the supervisor/manager promptly
To liaise with your supervisor regarding room moves, VIP guests, and special needs and act on any information given.
To inform your supervisor of room status on an ongoing basis once rooms have been checked.
To actively participate in any training, meetings and personnel exercises designed to improve standards and performance levels.
To carry out the hotel’s customer relation policy.
To communicate hotel services to guests.
To receive customer complaints courteously and sympathetically and to report to your manager immediately.
To arrive for duty by rostered times in full clean uniform and wearing name badge at all times.
To ensure the highest standards in personal hygiene and grooming. (please refer to company grooming policy)
Report DND or No Service every day
Keep corridors free from debris at all times
To be responsible for key cards in your possession
To report all accidents to the Manager on Duty
To comply at all times with Fire, Security Health and Safety Procedures