Concierge

Glasgow Marriott Hotel; Glasgow; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Marriott employee hotel rates

Friends & Family rates

Free meals on shift

Staff parking

Leisure club access

Wellbeing support

Learning & development

Retail & lifestyle discounts

Job summary

Located in Glasgow city centre, the Glasgow Marriott Hotel is seeking a Concierge & Guest Experience Host who will greet guests warmly, offer local recommendations and ensure a memorable stay from arrival to departure.

You’ll need a warm personality, excellent communication and a proactive approach to handle requests, coordinate bookings and create genuinely personal experiences while upholding Marriott standards, with a flexible weekend schedule and a collaborative team spirit.

Qualifications

• Previous experience in Concierge, Guest Services or Front Office.
• Strong knowledge of Glasgow or eagerness to become a local expert.
• Warm, confident communication style.
• Excellent organisational skills and ability to stay calm under pressure.
• Proactive, independent worker who also thrives in a team.

Responsibilities

• Greet guests warmly and create a confident arrival experience.
• Share personalised recommendations for Glasgow restaurants, attractions and events.
• Handle guest requests with energy and initiative—including transport and reservations.
• Make interactions personal, professional and effortless.
• Keep the lobby and Concierge area welcoming and organized.
• Work with Front Office to ensure a seamless guest journey.
• Resolve challenges quickly, knowing when to escalate.
• Build relationships with guests and colleagues to create memorable moments.
• Share knowledge with new team members and support a positive culture.
• Represent the hotel with pride and genuine Scottish hospitality.

Skills

Concierge experience

Customer service

Local knowledge

Communication

Organisation

Flexibility

Team player

Proactivity

Job description

Be the Warm Welcome — and the Fond Farewell

AtGlasgow Marriott Hotel, we believe the best guest experiences are created by people who genuinely care.

As ourConcierge & Guest Experience Host, you’ll be one of the first friendly faces our guests see and one of the last they remember. From a warm welcome at arrival to those final “have a safe journey” moments, you’ll help make every stay feel personal, effortless and memorable.

You’ll know where to find the best of Glasgow — or be curious enough to find out. Whether it’s recommending a hidden gem, securing a last-minute restaurant booking, arranging transport, celebrating a special occasion or simply knowing the perfect place for a great coffee, you’ll be the person guests turn to.

This is a role for someone who loves people, thrives on variety and takes pride in making a difference. It’s about anticipating needs, creating connections and turning great service into genuine guest experiences.

What You’ll Be Doing

• Create a warm, confident and genuinely welcoming arrival experience for every guest.
• Be a knowledgeable and enthusiastic ambassador for Glasgow, sharing personalised recommendations for restaurants, attractions, events, shopping, nightlife and local experiences.
• Handle guest requests with energy and initiative — from transport and reservations to celebrations, experiences and those unexpected last-minute asks.
• Make every interaction feel personal, professional and effortless, whether you’re welcoming a returning guest or helping someone discover Glasgow for the first time.
• Keep the lobby and Concierge area polished, organised and welcoming throughout the day.
• Work closely with Front Office and wider hotel teams to create a seamless guest journey from arrival through to departure.
• Use your initiative to resolve challenges quickly and positively, knowing when to take ownership and when to bring in the right colleague.
• Build strong relationships with guests and colleagues, creating memorable moments that go beyond expectations.
• Share your knowledge and experience with new team members and contribute to a positive, inclusive team culture.
• Represent the Glasgow Marriott Hotel with pride, professionalism and genuine Scottish hospitality.

What We’re Looking For

We’re looking for personality, curiosity and a genuine passion for people.

You’ll ideally have:

• Previous experience in Concierge, Guest Services, Front Office, Reception or another customer-focused hospitality or tourism role.
• A strong knowledge of Glasgow and its surrounding areas — or the enthusiasm and curiosity to become a local expert quickly.
• A warm, confident communication style and the ability to connect naturally with a wide range of guests.
• Excellent organisation skills and the ability to stay calm, focused and positive when things get busy.
• A proactive approach — you see what needs doing and get on with it.
• The confidence to work independently while being a supportive and collaborative team player.
• A genuine passion for creating memorable guest experiences.
• A flexible approach to working across a hotel environment, including weekends and varying shift patterns.

Most importantly,you’ll care about how people feel. You’ll take pride in the small details, enjoy making someone’s day better and understand that exceptional hospitality starts with genuine human connection.

What’s In It For You?

We believe taking care of our guests starts with taking care of our people.

As part of the Glasgow Marriott Hotel team, you’ll have access to a range of benefits and opportunities, including:

• Marriott employee hotel rateswith discounted stays across 10,000+ Marriott hotels worldwide.
• Friends & Family rateson hotel stays and dining.
• Free meals while on shiftandcomplimentary staff parking.
• Free use of our onsite Leisure Club, including gym, pool and leisure facilities.
• Access towellbeing, wellness and mental health support.
• Learning and development opportunitiesto help you build your skills and progress your career with Marriott.
• Access to a range ofretail, lifestyle and everyday discountsthrough our colleague perks platform.
• The opportunity to work within a global hospitality brand while being part of a close-knit team here in Glasgow.

Welcome to Glasgow Marriott Hotel

Located in the heart of Glasgow’s city-centre financial district, theGlasgow Marriott Hotelhas recently undergone a full, design-led transformation.

Our hotel features303 beautifully refurbished bedrooms, a vibrant and social lobby, the contemporaryCast Iron Grill, and upgraded leisure facilities including a modern gym, indoor pool, spa, sauna and steam room.

We’re proud to have been recognised asScotland’s Best 4-Star Hotel – Westat the recent Prestige Awards, reflecting our commitment to delivering exceptional experiences in a stylish and welcoming environment.

With theSEC, OVO Hydro and Buchanan Streetall within easy reach, our location puts guests at the centre of everything Glasgow has to offer — and gives you the perfect opportunity to become their go-to local expert.

We’re also committed to creating a more sustainable future and a workplace where people canbelong, grow and thrive.

Ready to make every welcome memorable?