Food & Beverage Associate

Glasgow Marriott Hotel; Glasgow; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Competitive pay

Employee discounts on stays & dining

Free meals on duty

Leisure club access

Free parking

Training & development

Career progression

Job summary

Glasgow Marriott Hotel is seeking an Executive Lounge Host to look after our Executive guests and Elite Marriott Bonvoy members. You will welcome guests, settle them in and be available throughout their visit, creating a relaxed environment with warm, attentive service.

You will deliver high‑standard food and beverage service, maintain lounge presentation and replenish refreshments while communicating dietary needs to the kitchen.

Qualifications

• Hospitality or customer service experience preferred.
• Excellent communication and listening skills.
• Professional and reliable in work.
• Strong attention to detail and presentation.
• Confident handling guest requests and queries.
• Flexible to work evenings and weekends.
• Experience using POS systems is a plus.

Responsibilities

• Welcome guests, settle them in and be available during their visit.
• Provide high-standard food and beverage service and keep lounge well presented.
• Replenish refreshments and communicate dietary needs to kitchen.
• Handle payments using MICROS or POS when required.
• Support stock replenishment, food presentation and end-of-shift duties.
• Collaborate with the wider F&B team and other outlets as needed.

Skills

Hospitality experience

Communication skills

Attention to detail

Customer service

POS systems

Schedule flexibility

Tools

MICROS POS

Job description

At the Glasgow Marriott Hotel, our Executive Lounge is more than a place to enjoy a drink or something to eat. It’s a space where our most valued guests can relax, unwind and enjoy a more personalised hotel experience.

We’re looking for a naturally engaging and personable host to look after our Executive guests and Elite Marriott Bonvoy members. You’ll be someone who enjoys meeting people, creates an easy connection with guests and takes pride in making their time with us feel special.

As our Executive Lounge Host, you’ll play an important role in creating the atmosphere of the lounge — combining genuine hospitality with attentive food and beverage service and the confidence to make every guest feel comfortable in your company.

This is a part-time role of 20 hours across 4 working days, with evening shifts typically from 4:30pm – 10:00pm. You’ll also have the opportunity to support other Food & Beverage areas across the hotel when required.

What You’ll Do

As our Executive Lounge Host, you’ll take ownership of the guest experience within the lounge. You’ll welcome guests as they arrive, help them settle in and be available throughout their visit, creating a relaxed environment where they can enjoy their time with us.

You’ll provide food and beverage service to a high standard, keeping the lounge well presented and ensuring refreshments are replenished throughout the evening. You’ll respond to questions and requests with confidence, communicate dietary requirements and guest preferences clearly to the kitchen, and handle payments using MICROS or a similar POS system when required.

There’s also an important operational side to the role. You’ll support stock replenishment, food presentation and end-of-shift duties, while maintaining food safety and hygiene standards. You’ll work closely with the wider F&B team and be ready to support other outlets across the hotel when needed.

Most importantly, we're looking for a great host

We’re looking for someone who genuinely enjoys people.

You’ll have a natural ability to put others at ease and make conversation feel effortless. You’ll be interested in the people you meet, take the time to listen and enjoy getting to know our guests. Whether it’s remembering a name, picking up on a preference or simply knowing when someone would appreciate a little conversation, you’ll have an instinct for creating a positive experience.

You’ll be confident without being overbearing and attentive without being intrusive. You’ll know when to engage and when to give guests space, and you’ll bring warmth and personality to the lounge while maintaining a polished and professional approach.

You don’t need to have years of luxury hospitality experience to be successful in this role. Previous hospitality or customer service experience is preferred, but your personality, attitude and genuine enjoyment of looking after people matter just as much.

If you’re someone people naturally feel comfortable around, we’d love to meet you.

What Else You'll Bring

Alongside your personality and passion for hospitality, you’ll bring:

• Previous experience in hospitality, hotels, restaurants or customer service is preferred
• Strong communication and listening skills
• A professional and reliable approach to work
• Good attention to detail and pride in presentation
• Confidence handling guest requests and resolving queries professionally
• Flexibility to work evening shifts and weekends
• Confidence using POS systems and handling payments
• A positive attitude and willingness to learn
• The ability to work collaboratively and support different areas of the F&B operation

Why Join Us?

At Marriott, you’ll be part of a global hospitality brand with opportunities to learn, develop and build your career.

As part of our team, you’ll enjoy:

• Competitive pay and benefits
• Employee discounts on Marriott stays and dining at over 10,000 properties worldwide
• Free meals on duty
• Complimentary access to our on-site Leisure Club
• Free on-site parking
• Ongoing training and development opportunities
• Opportunities to develop your career within Marriott

Ready to Welcome the World?

If you’re naturally personable, enjoy connecting with people and take pride in creating memorable experiences, we’d love to hear from you.

Join the team at the Glasgow Marriott Hotel and bring your own style of hospitality to our Executive Lounge.