Concessions Catering Manager - Lead Big-Event Teams

Delaware North Co; Sunderland; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Competitive weekly pay

Casual shift patterns

Free meals on event days

Experience at major sporting events &s

Job summary

Delaware North UK is seeking a casual Concessions Catering Manager at Stadium of Light, Sunderland. You will manage frontline teams across kiosks, ensuring guest experiences meet our standards and drive smooth event operations.

This role requires hospitality or events leadership, strong guest service and H&S awareness, and the ability to adapt to matchdays and concerts. No degree is required, and flexible weekend shifts are common.

Qualifications

• No degree required
• Experience managing and leading large teams within hospitality or events
• Knowledge of the Food & Beverage industry, preferably within hospitality and catering environment
• Skills in guest service, communication, attention to detail, analysis, quick thinking, and leadership

Responsibilities

• Manage, lead, and train dedicated and proud frontline teams, monitoring timeliness and quantities in food preparation, promoting quality goods and exceptional service excellence
• Deliver informative and engaging briefs to all team members within your service area before each event
• Perform opening and closing procedures for assigned area
• Provide prompt and appropriate handling of guest feedback
• Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s policies and standards of excellence

Skills

Team leadership

Guest service

Communication

Attention to detail

Analytical thinking

Leadership experience

Job description

Delaware North UK is seeking a casual Concessions Catering Manager at Stadium of Light, Sunderland. You will manage frontline teams across kiosks, ensuring guest experiences meet our standards and drive smooth event operations.

This role requires hospitality or events leadership, strong guest service and H&S awareness, and the ability to adapt to matchdays and concerts. No degree is required, and flexible weekend shifts are common.