Sales Assistants

Mulberry; Liverpool; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Commission

Product allowance

Staff discount and access to staff销售

Job summary

Mulberry is seeking an Experience Expert for a new Liverpool store. You will create memorable customer experiences, use product knowledge and storytelling, and build lasting relationships with clients from day one.

The role focuses on delivering an engaging in-store experience, driving sales, and embodying Mulberry values including honesty, dynamism, and community spirit. Competitive hourly pay is offered along with commissions and staff perks.

Qualifications

• Customer-focused mindset and a passion for delivering memorable shopping experiences.
• Strong communication and relationship-building skills.
• Interest in fashion and the Mulberry brand is a plus.

Responsibilities

• Create a welcoming, fun environment for customers and the team.
• Deliver engaging and memorable customer experiences in store.
• Maintain key customer relationships using instore CRM tools.

Skills

Customer service

Customer focus

Storytelling

Tools

CRM software

Job description

Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.

Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.

Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. To do this our people are honest, dynamic, and community spirited.

If these are values you share, we would love you to join our team.

At Mulberry, our Sales Assistants are called Experience Experts, and it's because you need to create truly memorable experiences for all our customers. As part of an exciting new store opening, you will play a key role in establishing Mulberry in a new location, helping to build a passionate team and create an exceptional customer experience from day one. You will be imaginative, using your product knowledge and storytelling to customise each experience and nurture long-lasting relationships with your customers. You will be open to learning and developing yourself as you strive to become an expert in your field and be excited to play your part in our Back to the Mulberry Spirit strategy.

Join us on an exciting journey as we open our newest Mulberry store and help shape its success from the very beginning.

What we need from you:

You will always be customer focused:

• You will create a welcoming and fun environment for your customers and team.
• You will be committed to delivering an engaging, dynamic and memorable customer experience in your store.
• You will develop and maintain key customer relationships using instore CRM tools to support you.
• You will be culturally connected; you understand how Mulberry fits into the fabric of life and art around us and use this to excite our customers.

You will drive performance:

• You will be curious about the business and willing to share your ideas.
• You will have a competitive spirit and a strong desire to succeed.
• You will deliver operational excellence showing respect and consideration for people, product and your environment.

You will care about people and the planet:

• You will embody our Values in all you do by being honest, dynamic, and community spirited.
• You will support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others.
• You will feel inspired to work for a B Corp business, incorporating environmentally and socially responsible practices into your work.

You are:

• Honest
• Dynamic
• Community Spirited
• In love with fashion!

What we will do for you:

• Commission
• Product allowance
• An enviable staff discount and exclusive access to staff sales
• Extra day off for your birthday
• Pension Contributions & Life Assurance
• Training and development opportunities
• x2 paid volunteering days per year
• Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts

£13.45 - £13.45 an hour

Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role.If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at [e-mail].