People & Experience Leader

Mulberry; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive basic salary

Bonus

Product allowance

Staff discount

Birthday day off

Pension Contributions & Life Assurance

Training and development opportunities

Volunteer days

Wellbeing support via Help@Hand

Job summary

Mulberry is seeking an experienced Store Leader to partner with the Store Leader in developing a high performing team in our Greater London store. You will foster diversity, coach staff, and champion equity while delivering an exceptional customer experience.

You will drive commercial performance through market awareness, strong relationships, and running the store operations with integrity, aligning with Mulberry's values and the brand ethos.

Qualifications

• Proven leadership experience in retail environments.
• Passion for fashion and brand storytelling.
• Ability to drive sales while building an inclusive culture.
• Strong communication and coaching skills.

Responsibilities

• Develop a high performing team with diverse, valued members.
• Create a welcoming, engaging customer experience in-store.
• Drive commercial results through market awareness and trading opportunities.
• Collaborate with Store Leader to deliver operational excellence.
• Uphold Mulberry values and an inclusive workplace.

Skills

Leadership

People management

Store operations

Customer focus

Education

Retail management experience

Tools

CRM tools

Job description

Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.

Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.

Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. To do this our people are honest, dynamic, and community spirited.

If these are values you share, we would love you to join our team.

What we need from you:

You will partner with your Store Leader to develop the best team:

• You will support in creating a high performing team where diversity is celebrated and every individual feels valued, respected, and included. Always championing equity, empathy, and understanding in all interactions - internally and externally.
• You will encourage dynamic discussions and invite ideas and different perspectives in order to drive creativity and collaboration.
• You will create a culture that embraces honest feedback; give praise, share successes, coach and challenge.

You will always be Customer focused:

• You will nurture a welcoming and fun environment for your customers and team.
• You will be committed to delivering an engaging and memorable customer experience in your store and inspire your team to also.
• You will be culturally connected; you understand how Mulberry fits into the fabric of life and art around us and use this to excite our customers.
• You will develop and maintain key customer relationships using instore CRM tools to support you and your team.

You will collaborate with your Store Leader to be commercially driven:

• You will continually demonstrate a commitment to driving your business.
• You will be influential and develop a network around you to help deliver your goals and accelerate store growth.
• You will demonstrate expert market awareness and the ability to use analysis to maximise trading opportunities.
• You will lead and deliver operational excellence showing respect and consideration for people, product and your environment.

You will care about people and the planet:

• You will embody our Values in all you do by being honest, dynamic, and community spirited.
• You will support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others.
• You will feel inspired to work for a B Corp certified business, incorporating environmentally and socially responsible practices into your work.

You are:

• Inspiring
• Engaging
• Agile
• Perceptive
• An experienced Leader
• In love with fashion!

What we will do for you:

• Competitive basic salary
• Bonus
• Product allowance
• An enviable staff discount and exclusive access to staff sales
• Extra day off for your birthday
• Pension Contributions & Life Assurance
• Training and development opportunities
• x2 paid volunteering days per year
• Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts

Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at [e-mail].