Compliance Support Officer

Millbrook Group Ltd; Totton; On-site; GBP 18,000 - 30,000; Full time

Benefits offered by this job

Car allowance

Company Pension Scheme

Company Sick Pay

Life Assurance

Holiday entitlement (25 days)

Job summary

Millbrook Healthcare Group on Totton is seeking a Compliance Support Officer to join our team. Based at our Totton office, you will support governance, risk management, quality assurance, and document control to strengthen our management systems.

You will work across health and safety, complaints handling, audits, and reporting, collaborating with colleagues to drive continuous improvement and compliance culture.

Qualifications

• Experience working within governance, compliance, quality, health and safety or regulated environment.
• Experience producing reports and analysing information.
• Experience supporting audits and inspections.
• Experience of complaints handling and investigations.
• Experience of ISO-accredited management systems.
• Understanding of health and safety legislation and good practice.
• Understanding of governance and compliance principles.
• Knowledge of quality assurance and continuous improvement methodologies.
• Understanding of risk management processes.
• Awareness of data protection and confidentiality requirements.

Responsibilities

• Provide practical support across health and safety management, quality assurance programmes, complaints management, risk management, policy governance, audit activity and general compliance monitoring.
• Collaborate with governance, operational and corporate colleagues to identify improvements and monitor compliance.
• Support investigations and contribute to continuous service improvement through reporting and analytics.
• Maintain the document control system to support management systems and develop reporting frameworks.

Skills

Governance

Compliance

Quality

Health & Safety

Reporting

Audits

Complaints

Data analysis

Risk management

Data protection

Job description

We are seeking a Compliance Support Officer to our join team. Based at our Totton office, this is a key role reporting into the Director of Governance.

You will provide practical support across health and safety management, quality assurance programmes, complaints management, risk management, policy governance, audit activity and general compliance monitoring. You will work collaboratively with governance, operational and corporate colleagues to identify areas for improvement, monitor compliance, support investigations and contribute to a culture of continuous improvement.

You will also support the Governance team in maintaining the document control system to support our management systems, collate data on complaints management, and develop reporting and analytical frameworks that support continuous service improvement.

What can we offer you?

• Up to £30,000 Salary, depending on experienceplus car allowance
• Monday to Friday 40 hours a week
• Up to 25 days holiday with the option to buy a further 5 days
• Company Pension Scheme
• Company Sick Pay
• Life Assurance
• A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlets

Required Skills and Experience

• Experience working within a governance, compliance, quality, health and safety or regulated environment.
• Experience producing reports and analysing information.
• Experience supporting audits and inspections.
• Experience of complaints handling and investigations.
• Experience of ISO-accredited management systems.
• Understanding of health and safety legislation and good practice.
• Understanding of governance and compliance principles.
• Knowledge of quality assurance and continuous improvement methodologies.
• Understanding of risk management processes.
• Awareness of data protection and confidentiality requirements.

Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone’s job needs are the same. Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever possible, to support our colleagues life style differences. So please feel free to let us know of any specific requirements you may have and these can then be discussed in more detail if you are successful in your application.

Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.

Care and respect for our colleagues and service users

Accountable and proud

Ready to learn and grow

Enhance our service users’ lives

Socially responsible, ethical and transparent

This role is working in a regulated activity and may be subject to Social Media Screening and a DBS disclosure.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.