Compliance Operations Associate

JD.COM; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

JD.COM is seeking a Compliance Operations Associate to support compliance and product operations across the UK and EU. This role involves maintaining regulatory documentation, managing compliance obligations, and coordinating with internal teams and regulatory bodies. Ideal candidates will have a Bachelor's degree and at least three years of experience in compliance operations.

Qualifications

• At least 3 years of experience in compliance operations or regulatory support.
• Familiarity with UK and EU regulatory bodies and obligations.
• Fluent in English; proficiency in Chinese is a plus.

Responsibilities

• Maintain compliance procedure handbooks based on regulatory requirements.
• Monitor packaging and environmental compliance obligations.
• Support license and permit applications across product categories.

Skills

Attention to detail

Logical reasoning

Regulatory research

Documentation management

Reporting tasks

Education

Bachelor's degree in International Trade

Bachelor's degree in Business Administration

Bachelor's degree in Environmental Studies

Bachelor's degree in Supply Chain

Tools

Excel

Power BI

JIRA

Trello

Job description

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JD.com (NASDAQ: JD; HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, the company has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions.

Learn more about us:https://corporate.jd.com

We are seeking a detail-oriented and process-driven Compliance Operations Associate to support our compliance and product operations across the UK and EU markets. This role plays a key part in maintaining regulatory documentation, coordinating product license applications, managing environmental reporting, and supporting various compliance-related operational tasks. You will work closely with internal teams, suppliers, and external regulatory bodies to ensure our products and packaging meet all relevant obligations.

Key Responsibilities

1. Maintain and update compliance procedure handbooks for different product categories, based on evolving business needs and regulatory requirements.
2. Monitor and manage packaging and environmental compliance obligations (e.g., plastic tax, Extended Producer Responsibility, CBAM, EUDR) across the UK and EU.
3. Calculate customs clearance and import-related fees, ensuring fair and accurate allocation at SKU level.
4. Support license and permit applications across product categories (e.g., food, electronics, cosmetics, etc.).
5. Coordinate tasks related to deposit return schemes (e.g., bottle deposit systems) and similar national recycling regulations.
6. Liaise with internal departments and regulatory agencies where necessary to support audits or documentation requests.

Qualifications & Experience

1. Bachelor's degree in International Trade, Business Administration, Environmental Studies, Supply Chain or a related field.
2. At least 3 years of experience in compliance operations, regulatory support, or supply chain projects, ideally within retail or e-commerce.
3. Familiarity with local regulatory bodies and environmental obligations in the UK and EU.
4. Comfortable with regulatory research, documentation management, and reporting tasks.
5. Experience using Excel (intermediate level), and ideally Power BI or project tracking tools (e.g., JIRA, Trello).
6. Excellent attention to detail and strong logical reasoning.
7. Fluent in English; proficiency in Chinese is an asset, but not required.

JD.com is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Project Management

Industries

• Retail