Housing Management & Compliance Coordinator - Leamington Spa

St Basils; Royal Leamington Spa; On-site; GBP 26,000 - 28,000; Full time

Job summary

An established industry player is seeking a dedicated Housing Management & Compliance Coordinator to empower young people in sustaining their tenancies. This role involves assisting young individuals with their responsibilities, from reporting repairs to managing their income effectively. You will lead a cohesive team, ensuring high standards of service delivery while safeguarding the welfare of young residents. If you are passionate about making a difference in the lives of young people and possess the necessary qualifications, this is an exciting opportunity to contribute to a meaningful cause.

Qualifications

• Housing Management qualification is essential for this role.
• Experience working with young people in various settings is crucial.

Responsibilities

• Enable young people to sustain their tenancy and maintain their property.
• Assist young people with income retention and reporting repairs.
• Prepare weekly reports on arrears and support young people's welfare.

Skills

Housing Management

Youth Work

Social Work

Community Work

Debt Management

Education

Housing Management qualification

NVQ 4 Advice & Guidance

Job description

Closing Date: Tuesday 20th May 2025

Job Title: Housing Management & Compliance Coordinator

Reports to: Youth Services Manager

Salary: Scale 6, Points 26-28, £26,229 - £27,982 per annum, pro rata

Hours of work: Full Time (37.5 hours per week)

Fixed Term Contract: 12 months

Key Responsibilities:

1. Enable young people to sustain their tenancy and take responsibility for their property.
2. Empower young people to report repairs and maintain cleanliness of their property.
3. Assist young people in maximizing and retaining their income.
4. Ensure voids meet lettable standards before letting, including cleaning and repairs.
5. Help young people pay their rent and service charges.
6. Assist with debt management or refer to specialist agencies as needed.
7. Prepare weekly reports on arrears and actions taken.
8. Safeguard the welfare of young people.
9. Record rent and payments in line with financial procedures.
10. Inform support staff of any needs or concerns for young people.
11. Assist with benefit claims, including form completion and calls.
12. Arrange and conduct admission visits and inductions for new residents.
13. Support young people in maintaining their accommodation.
14. Perform administrative tasks such as recording payments and health & safety inspections.
15. Participate in initiatives to support young people and organization income.
16. Work with support staff on tenancy breaches according to procedures.
17. Be flexible with out-of-hours availability, including on-call duties and emergency cover.

Leading the Team:

1. Contribute to a cohesive and effective team environment.
2. Assist in induction, supervision, and performance management of staff and volunteers.
3. Provide cover for colleagues and participate in on-call rotations, including weekends and anti-social hours.
4. Lead and participate in team meetings.
5. Advise management on concerns, changes, or additional services.
6. Deputise for the Youth Services Manager when appropriate.
7. Monitor service delivery, identify gaps, and recommend improvements.
8. Support colleagues with respectful teamwork and communication.

Qualifications:

Essential:

• Housing Management qualification
• NVQ 4 Advice & Guidance, Care, or equivalent, or working towards Youth Work, Social Work, or equivalent

Role Experience:

Essential:

• Experience working with young people in youth work, residential, social work, probation, community work, education, training, or housing settings.

Desirable:

• Experience working with volunteers or students.