Compliance Coordinator

Biffa; Stratford-upon-Avon; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a dynamic compliance team at a leading company, supporting environmental responsibility through accurate data management and customer service. This varied administrative role involves managing registrations, compliance monitoring, and providing first-line support to members. You'll collaborate closely with compliance managers and ensure adherence to regulatory processes while enjoying a range of employee benefits.

Benefits

Ongoing career development

Competitive salary

Generous pension scheme

Retail and leisure discounts

Holiday and travel discounts

Life cover

Qualifications

• Experience as a first point of contact for customers and suppliers.
• High level of numeracy and literacy, knowledge of Producer Responsibility Regulations preferred.

Responsibilities

• Act as the first point of contact for member queries.
• Administer member registration and maintain accurate records.
• Coordinate WEEE and battery collections.

Skills

Organisational Skills

Communication

Data Analysis

Tools

Excel

MS Office

Job description

Join a dynamic compliance team supporting environmental responsibility through accurate data, strong administration, and customer-first service

Location - Stratford

Hours - Monday to Friday, 8:30-5:00.

While this is advertised externally as an Account Manager, internally this role transitions to a Compliance Manager.

A quick look at the role

This is a varied administrative role supporting Biffa's Packaging and WEEE compliance schemes. The role involves managing member registrations, data checks, invoicing, WEEE collections, and compliance monitoring. You'll work closely with compliance managers, scheme members, and suppliers to ensure accurate records, timely submissions, and adherence to regulatory processes, while also providing first-line support and upholding Biffa's compliance standards and values.

Your Core Responsibilities

1. Act as the first point of contact for member queries, including setting up new members, verifying company details, managing inboxes, and ensuring timely communication and follow-ups.
2. Administer member registration, ensuring all documents are received, changes are communicated, and accurate records are maintained.
3. Collate and check quarterly and annual data returns for packaging, WEEE, and EEE, ensuring accuracy and chasing outstanding data as needed.
4. Liaise with DCFs, AATFs, and Biffa sites to collect and verify data, escalating issues to the WEEE Compliance or Compliance Operations Manager where appropriate.
5. Support data analysis by collecting packaging data for plastic reporting and monitoring EEE obligations in line with Environment Agency requirements.
6. Provide administrative support to finance, including goods receipting, resolving supplier queries, and preparing invoice templates.
7. Manage debt reporting, monitor bad debt monthly, and reconcile invoicing against membership requirements.
8. Coordinate WEEE and battery collections, generate quotes, arrange payments, and reconcile evidence with collected materials.

Requirements

Our essential requirements

• Highly organised with strong attention to detail and the ability to multitask effectively.
• Confident communicator with experience as a first point of contact for customers and suppliers.
• Proficient in Excel (including VLOOKUPs, IF statements) and comfortable working with large data sets.
• Skilled in using MS Office applications, including Teams, Outlook, and PowerPoint.
• Experienced with financial and purchasing systems, and in preparing and sending customer communications.
• High level of numeracy and literacy, with knowledge of Producer Responsibility Regulations (preferred).

Benefits

And here's why you'll love it at Biffa

• Ongoing career development, training and coaching - Because if you don't grow, we don't grow.
• Competitive salary.
• Generous pension scheme.
• Retail and leisure discounts.
• Holiday and travel discounts.
• Life cover.

About Biffa

At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,500+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull.

Dedicated to Diversity

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders. We champion diversity, equity, and inclusion at every turn.