Compliance And Assurance Administrator

Omega Resource Group; South Cerney; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Enhanced Pension

Additional leave for charity work

Hybrid working opportunity

Job summary

Omega Resource Group in Cirencester is seeking a Compliance and Assurance Administrator for a permanent role up to £27,000. You will handle regular MI reports, data analysis, and trend insights, support the complaints process, and assist with QA documentation and training records.

The ideal candidate will be highly detail‑oriented, with strong Excel and MS Office skills, enjoy working in a team, and be able to manage deadlines with accuracy.

Qualifications

• Proven experience in a role with administrative, operational, compliance, or quality assurance duties.
• Experience working effectively within a team environment.
• Strong verbal and written communication skills with the ability to communicate at all levels.
• Excellent organisational skills and a methodical approach to work.
• High levels of accuracy and attention to detail.
• Ability to stay calm and meet deadlines under pressure.
• Proficient in Microsoft Office applications, including Excel, Word and PowerPoint.
• An interest in data analysis and MI reporting.

Responsibilities

• Producing regular management information (MI) reports, including data analysis and trend reporting.
• Supporting the administration of the complaints process with accurate record keeping.
• Assisting with monitoring customer cases and operational risk events.
• Administration of the Quality Assurance Framework and maintaining records.
• Coordinating training activities and maintaining training records.
• Providing general administrative support to the Operations Assurance team.
• Contributing to internal communications, publications, and reporting materials.

Skills

Data analysis

MI reporting

Problem solving

Communication

Organisational skills

Attention to detail

Teamwork

Deadline management

Tools

Excel

Word

PowerPoint

Job description

Compliance and Assurance Administrator – Cirencester – Permanent – Up to £27,000

Compliance and Assurance Administrator required by industry leading company, based near Cirencester. We are seeking a detail-oriented and analytical individual with strong Excel skills, an interest in data and management information reporting, and a natural aptitude for problem solving. The successful Compliance and Assurance Administrator will enjoy working with data, identifying trends, and supporting informed business decision-making while delivering high-quality administrative support across a range of quality assurance activities.

Main Duties:

• Producing regular management information (MI) reports, including data analysis, trend identification, and reporting insights.
• Supporting the administration of the complaints process, ensuring accurate record keeping and timely follow-up.
• Assisting with the monitoring of customer cases and operational risk events.
• Administration of the Quality Assurance Framework and maintaining associated records and documentation.
• Coordinating training activities and maintaining accurate training records.
• Providing general administrative support to the Operations Assurance team as required.
• Contributing to the production and maintenance of internal communications, publications, and reporting materials.

The ideal candidate will be able to demonstrate the following:

• Previous experience in a similar administrative, operational, compliance, quality assurance, or equivalent support role, or transferable experience from a related environment.
• Experience working effectively within a team environment.
• Strong verbal and written communication skills, with the ability to communicate confidently with people at all levels.
• Excellent organisational skills and a methodical approach to work.
• High levels of accuracy and attention to detail.
• Ability to remain calm and effective when working to deadlines and under pressure.
• Proficient in Microsoft Office applications, including Excel, Word, PowerPoint.
• An interest in data analysis and management information reporting.

What we can offer:

• Enhanced Pension
• Additional leave for charity work
• Hybrid working opportunity