Compliance/Service Administrator

Vertu FM; Henley-in-Arden; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

24 days annual leave

Birthday day off

Annual training budget

Ongoing training and development

Job summary

Vertu FM, based in Henley-in-Arden, seeks a Compliance/Service Administrator to ensure client buildings remain safe, compliant and audit-ready. The role involves monitoring statutory compliance, managing certificates, and improving processes across CAFM systems.

You will track maintenance schedules, support accreditation processes (SafeContractor, CHAS, ISO) and assist with RAMS, permits, and incidents. Hybrid working from Henley-in-Arden is offered.

Qualifications

• Experience in compliance/administration or coordination, ideally in facilities management, M&E, construction or property.
• Good working understanding of statutory compliance within built environment.
• Ability to work with systems, spreadsheets and compliance data.

Responsibilities

• Monitor compliance across client buildings against statutory and contractual requirements (fire, electrical/EICR, gas, water/Legionella).
• Track planned maintenance and PPM against SFG20 and schedules.
• Proactively chase overdue or at-risk compliance tasks.
• Manage statutory certificates and reports, ensuring logging, storage and renewal within timescales.
• Prepare compliance reports and dashboards for clients and internal management.

Skills

Highly organised

Attention to detail

Strong communication

Education

IOSH Managing Safely

NEBOSH

Tools

CAFM systems

MS Excel

Job description

Compliance/Service Administrator

Henley-in-Arden
Salary - Up to £33,000Permanent, Full TimeOffice / Home Working – Hybrid

We are working with a highly reputable facilities management contractor who provide all-round building maintenance services to clients throughout the UK.

Due to continued growth, they are looking to recruit a Compliance/Service Administrator to join their team in Henley-in-Arden.

This is a varied role with genuine ownership, supporting the business to ensure client buildings remain safe, compliant and audit-ready. You will be responsible for monitoring statutory compliance, managing certificates and remedial actions, maintaining accurate compliance records and supporting the continued improvement of processes and systems.

The Role

• Monitor compliance across client buildings against statutory and contractual requirements, including fire, electrical/EICR, gas and water/Legionella (L8).
• Track planned maintenance and PPM completion against SFG20 and contractual schedules.
• Proactively chase overdue or at-risk compliance tasks.
• Manage statutory certificates and reports, ensuring they are logged, stored and renewed within the correct timescales.
• Track remedial actions following inspections and reports through to completion.
• Maintain accurate compliance information within CAFM and asset management systems.
• Keep asset registers, O&M manuals, RAMS and certificates up to date.
• Maintain engineer competency and training records, including Gas Safe, 18th Edition, IPAF/PASMA and asbestos awareness.
• Monitor qualification and training expiry dates and flag renewals in advance.
• Prepare compliance reports and dashboards for clients and internal management.
• Support Health & Safety and quality administration, including RAMS, permits to work, incident records and audit preparation.
• Support accreditations and audits including SafeContractor, CHAS and ISO standards.
• Ensure subcontractors have the correct approvals, insurance and certification before attending site.
• Respond to compliance queries from clients, suppliers and internal teams.
• Help identify ways to improve, simplify and automate compliance processes.

The Person

The successful candidate will:

• Have previous experience within a compliance, administration or coordination role, ideally within facilities management, M&E, construction or property.
• Have a good working understanding of statutory compliance within the built environment.
• Be highly organised with excellent attention to detail.
• Be confident working with systems, spreadsheets and compliance data.
• Be comfortable learning new systems and processes.
• Have strong written and verbal communication skills.
• Be confident dealing directly with clients, suppliers and subcontractors.
• Be proactive and comfortable taking ownership of deadlines and outstanding actions.
• Familiarity with SFG20 or CAFM systems would be advantageous.
• An H&S qualification such as IOSH Managing Safely or NEBOSH would be beneficial.
• An interest in automation and process improvement would be advantageous.
• A full UK driving licence would be beneficial for occasional site and client visits.

Package

• Salary – Up to £33,000
• Permanent, full-time position.
• Hybrid working based from the Henley-in-Arden office.
• 24 days annual leave plus bank holidays.
• Additional day off for your birthday.
• Annual training budget.
• Ongoing training and development.
• Supportive and collaborative working environment.
• Genuine opportunity to develop beyond a traditional compliance administration role as the business continues to grow.