Complex Repairs Manager

The Guinness Partnership; Havant; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a forward-thinking organization as a Complex Repairs Manager, where your expertise will contribute to improving lives through high-quality housing services. In this pivotal role, you will leverage your extensive knowledge of building construction and surveying to oversee complex repairs and ensure compliance with legislative standards. Collaborate with various teams to deliver exceptional service while managing budgets effectively. This permanent position offers a chance to make a meaningful impact in the community, ensuring homes are safe and well-maintained. If you're passionate about housing and service improvement, this is the opportunity for you.

Qualifications

• Proven experience in managing complex repairs and delivering services.
• Ability to produce detailed surveys and cost estimates for large works.

Responsibilities

• Provide professional advice on materials and construction standards.
• Undertake building surveys and manage stakeholder relationships.
• Ensure compliance with health and safety regulations.

Skills

Building Construction Knowledge

Surveying Skills

Legislative Knowledge

Health & Safety Compliance

Customer Service

IT Skills (Microsoft Office)

Education

HNC in Surveying

NEBOSH Certification

RICS Expert Witness Certificate

Tools

Housing and Property Management Systems

Microsoft Office

Job description

Job Description

Are you a skilled manager with experience in complex cases? We are seeking a dedicated and experienced Complex Repairs Manager to join our South Coast property team on a full-time, permanent basis.

Our company ethos is to improve people's lives by providing decent, safe, and high-quality homes and services. Help us serve this mission by joining our crucial repairs team.

Reporting to the Regional Head of Service, you will provide a wide range of technical building and construction expertise to regional Guinness Property teams and subcontractors. You will act as a subject matter expert enabling effective resolution of major repairs, damp & mould issues, NHBC claims, and regulatory and legal issues.

You will also carry out surveys, HHSRS monitoring, and assessments to identify defects and provide effective solutions.

Key Responsibilities

1. Operative management: Provide professional advice and guidance to colleagues regarding the appropriate uses of materials in line with legislative standards and company guidelines.
2. Surveying: Undertake building surveys and prepare schedules for various purposes including condition, disrepair, defects, dilapidations, and enforcement notices.
3. Stakeholder engagement: Build relationships with commercial teams and ensure that contractor work is within budget by exercising necessary financial controls.
4. Legislative knowledge: Advise on the requirements of Section 11 of the Landlord and Tenant Act 1985 and other relevant legislation.
5. Health & safety awareness: Ensure compliance with Health and Safety and statutory regulations through monitoring safe working practices.

Role Criteria

Essential:

• Hold a HNC in Surveying or Construction & Built Environment or equivalent or higher.
• Valid driver’s license, as a company vehicle will be provided.
• Excellent technical knowledge of building construction, repair techniques, related legislation, building regulations, and best practices.
• Ability to produce detailed surveys, specifications, and cost estimates for large and complex works.
• Proven experience in delivering complex services with successful planning and organizational skills.
• Experience acting as an expert witness at inquiries, tribunals, hearings, or similar proceedings.
• Commitment to continuous professional development and service improvement.
• Proven experience in providing excellent customer service.
• Ability to communicate clearly in writing, face-to-face, or by telephone, including reports for senior-level distribution.
• Good IT skills, including Microsoft Office, housing and property management systems, and familiarity with emerging technologies related to housing.
• Extensive experience in service delivery, financial monitoring, and control.

Desirable:

• NEBOSH Certification in Construction.
• Certified Surveyor of Timber & Dampness in Buildings (CSTDB).
• Certified Surveyor of Dampness in Buildings (CSDB).
• Level 4 Certificate in Housing.
• RICS Expert Witness Certificate.

Please note: Interviews will be held on Monday, 12th May at our Havant-based office.

To learn more about the key responsibilities and ensure you meet the essential criteria, review the role profile. Please apply with a CV and covering letter detailing how you meet the essential criteria.

About Us

The Guinness Partnership is a leading provider of affordable housing in England, managing homes and delivering housing services for around 140,000 customers nationwide. Guinness Property, our in-house maintenance service, handles repairs for 55,000 homes. Our national teams provide rapid-response repairs, maintenance, and improvement services to ensure homes are safe and well-maintained.

The Guinness Partnership is an equal opportunities employer, committed to diversity and inclusion. Applications from individuals of all backgrounds are encouraged.