Complex Discharge Tracker

Midlands Partnership NHS Foundation Trust; Branston; On-site; GBP 22,000 - 26,000; Full time

Job summary

Midlands Partnership NHS Foundation Trust is seeking a Band 3 Complex Discharge Tracker for the Home First (Discharge to Assess) service in East Staffordshire. You will schedule care calls, coordinate with Locality Teams, and ensure timely referrals within discharge timescales.

The role requires flexibility, strong communication, and willingness to travel to office bases across South Staffordshire. Rotational shifts include early and late patterns.

Qualifications

• GCSEs or equivalent Certificates/Qualifications in Administration.
• Ability to effectively maintain, update and sustain systems.
• Demonstrate a commitment to continuous professional development.
• NVQ Level 3 in Care or equivalent qualification or experience.

Responsibilities

• Schedule and allocate care calls on the Complex Discharge Tracker System.
• Coordinate with Home First Locality Teams to ensure timely referrals.
• Validate and update CDT records across locality teams.
• Provide face-to-face care/support to community patients as required.

Skills

Communication skills

Organizational skills

Teamwork

Flexibility

Education

GCSEs or equivalent in Admin

NVQ Level 3 in Care or equivalent

Tools

CDT system

Job description

Midlands Partnership NHS Foundation Trust

Complex Discharge Tracker

The closing date is 15 November 2026

This role isnot eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

We are offering an exciting opportunity for a Band 3 Complex Discharge Tracker for the Home First (Discharge to Assess) in East Staffordshire.The Team is an integrated clinical and care and support service providing short term reablement intervention to enable people to maximise their independence and meet their health and social care needs.

You will be responsible for scheduling and allocating care calls on the Complex Discharge Tracker System and will be working in partnership with the Home First Locality Teams to ensure that all referrals are allocated care calls within the discharge to assess timescales andwill ensure that the Complex Discharge Tracker system is validated and updated within each locality teams.

We are looking for a team member who is enthusiastic, passionate and a dynamic individual. You will need to be motivated, flexible and an effective team player, in order to prioritise and implement effective negotiation and communication skills. There will be a requirement to deliver face to face care/support to our community patients on an adhoc basis. The post holder is expected to commute to the office bases across South Staffordshire, if required. Shift patterns are on a rotational basis over 7 days, working early and lates shifts therefore flexibility is required for this role.

Main duties of the job

As a Complex Discharge Tracker, you will review all daily Home First referrals with the Locality Teams and ensure that all patients are allocated the appropriate care calls within the discharge to assess appropriate referral timescale.

As part of this role, you will be expected to:

• Ensure that all Home First referrals from the acute portals are immediately sourced and prioritised throughout the working day.
• Attend all CDT training and briefing sessions as the system evolves.
• Ensure that all updates recorded in CDT are accurate before entering them. Ensure that any identified mistakes are corrected immediately.
• Provide care/support to community patients in their own homes on a adhoc basis.

About us

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

Job responsibilities

For an in-depth overview of the role, then please refer to the Job Description and person specification in terms of the attributes required.

Person Specification

Qualifications

• GCSEs or equivalent Certificates/Qualifications in Administration
• Ability to effectively maintain, update and sustain systems
• Demonstrate a commitment to continuous professional development
• NVQ Level 3 in Care or equivalent qualification or experience.

Experience

• Significant experience of working in health / social care environment
• Experience of working within the constraints of legislation, regulation, policy and procedures
• Experience of delivering improvement to consistently achieve and exceed personal and team objectives
• Experience and ability to work collaboratively
• Experience of work planning & allocation, effective coordinator of allocated care calls to meet the service delivery
• Significant experience of supporting and enabling others to undertake day to day scheduled activitiesv>_" etc.