Complex Discharge Tracker

The Methodist Church in Britain; England; On-site; GBP 21,000 - 26,000; Full time

Job summary

Midlands Partnership NHS Foundation Trust is seeking a Band 3 equivalent administrator to join the Home First (Discharge to Assess) team covering East Staffordshire. The role involves scheduling and allocating care calls using the Complex Discharge Tracker, ensuring referrals meet discharge-to-assess timescales and coordinating with locality teams.

Shifts are seven days with early/late hours; occasional face-to-face visits may be required.

Qualifications

• Experience in health or social care environment
• Ability to schedule and allocate care calls
• Familiarity with discharge-to-assess processes
• Commitment to continuous professional development

Responsibilities

• Review referrals and allocate care calls to meet timescales
• Schedule and allocate calls on the Complex Discharge Tracker
• Prioritise referrals from acute portals
• Validate and update tracker within locality teams
• Check updates for accuracy and correct mistakes
• Attend training sessions on tracker
• Provide care and support to community patients at home

Skills

Care coordination

Roster management

Communication

Problem solving

Teamwork

Attention to detail

Education

GCSEs or equivalent

Tools

Complex Discharge Tracker

Job description

This Band 3 post sits in the Home First (Discharge to Assess) team across East Staffordshire, a short-term reablement service run by Midlands Partnership NHS Foundation Trust. The role centres on scheduling and allocating care calls on the Complex Discharge Tracker system so that referrals meet discharge-to-assess timescales, working alongside the locality teams. Rotating seven-day shifts with early and late hours apply, plus occasional face-to-face care for community patients. Visa sponsorship is not available for this role.

What the job involves

• Review all daily Home First referrals with the locality teams and allocate care calls within the discharge-to-assess referral timescale
• Schedule and allocate care calls on the Complex Discharge Tracker system
• Ensure all Home First referrals from the acute portals are sourced and prioritised through the working day
• Ensure the Complex Discharge Tracker system is validated and updated within each locality team
• Check updates are accurate before entering them and correct any mistakes immediately
• Attend Complex Discharge Tracker training and briefing sessions as the system evolves
• Provide care and support to community patients in their own homes on an ad hoc basis

What’s required

Qualifications

• GCSEs or equivalent certificates or qualifications in administration

Experience

• Significant experience of working in a health or social care environment
• Experience of working within legislation, regulation, policy and procedures
• Experience of delivering improvement to achieve and exceed personal and team objectives
• Experience of working collaboratively
• Experience of work planning and allocation, coordinating care calls to meet service delivery
• Significant experience of supporting and enabling others to carry out day-to-day scheduled activities

Skills & knowledge

• Ability to maintain, update and sustain systems
• Excellent communication and interpersonal skills with colleagues and a diverse service user base
• Knowledge of the Care Act and CQC fundamental standards for registered services
• Effective problem solving to respond independently to unexpected situations
• Ability to work as part of a multi-disciplinary team
• Effective rostering skills in a fast-paced, changing environment

Other

• Commitment to continuous professional development
• Ability to travel within a geographical area to meet the requirements of the post
• Flexibility with working hours to enable 7-day services

Nice to have

• NVQ Level 3 in care or an equivalent qualification or experience
• Experience of health and social care working
• Ability to liaise with multi-disciplinary professionals
• Experience of working alongside primary care teams, including the voluntary and third sector
• Understanding of relevant policies, processes and procedures
• Understanding of common health conditions and how they affect the delivery of care

What’s offered

• Career development with ongoing training and support