Complex Casework Coordinator - Academic Continuation •

University of Bradford; Bradford; On-site; GBP 35,000 - 39,000; Full time

Job summary

A leading educational institution in the UK is seeking a Complex Casework Coordinator to support students facing complex circumstances. This pivotal role involves leading investigations and providing expert advice on academic appeals, misconduct, and complaints. Ideal candidates will have a Level 5 qualification and experience in complex casework, particularly in higher education. The role offers good holiday leave and family-friendly policies, emphasizing a commitment to inclusion and diversity.

Benefits

25 days holiday

Family-friendly policies

Great campus facilities

Qualifications

• Experience in handling complex student casework.
• Comprehensive knowledge of good practices in higher education.
• Skill in applying and explaining complex regulations.

Responsibilities

• Lead operational oversight of student casework.
• Investigate and resolve complex student cases.
• Support the Casework Manager and enhance service.

Skills

Complex casework knowledge

Ability to interpret regulations

Operational leadership

Education

Level 5 qualification (DipHE, HND or equivalent)

Job description

Complex Casework Coordinator - Academic Continuation

Professional Services

Registry and Student Administration

Salary : £35,116 to £38,249 per annum PostType : Full Time ContractType : Permanent ClosingDate : Tuesday 23 December 2025 InterviewDate : To be confirmed Reference : HR0190888

This job is only available to University of Bradford staff. It may be released externally should we not appoint internally.

Are you passionate about supporting students through complex and sensitive circumstances? We’re looking for a skilled and committed professional to join our team and coordinate high-quality student casework services within the Academic Continuation Team.

This is a pivotal role at the heart of our student experience. You’ll lead or support investigations for a portfolio of student casework including academic appeals, applicant complaints, extenuating circumstances, academic misconduct, and student change of circumstances. You’ll provide expert advice to students, staff, and panels, and contribute to service improvement, training, and policy development.

University of Bradford

At the University of Bradford, our focus is on creating the conditions for social, cultural, and economic impact. We are committed to social inclusion. Our work to expand opportunity and enable students to reach their potential, has led to us topping the Social Mobility Index of English universities for four years running. Our University Strategy sets out our ambitions for 2025, which we will achieve by using our proud heritage as a springboard and remaining steadfast in our commitment to equality, diversity, and inclusion.

Safeguarding

The University of Bradford is committed to safeguarding, protecting and promoting the welfare of children, young people, and Adults at Risk through robust safer recruitment practices.

Directorate

The Directorate of Student Experience and Teaching Excellence plays a central role in supporting students throughout their academic journey. We are proud of our commitment to delivering high-quality services that enhance student success, wellbeing, and progression. Our work is guided by the University's values of Excellence, Trust, Innovation, and Inclusion.

What you will be doing :

• Providing operational leadership and oversight of a defined portfolio of student casework, including academic misconduct, appeals, extenuating circumstances, applicant complaints and appeals, and student change of circumstances.
• Investigating and resolving complex student cases, advising casework panels and hearings, and ensuring timely and accurate decision-making.
• Supporting the Casework Manager in reviewing and enhancing the student casework service, and deputising as required.

Qualifications / experience :

• Level 5 qualification, such as Diploma of Higher Education (DipHE), Foundation Degree, Higher National Diploma (HND), or equivalent qualification or experience
• Experience of working with complex casework and comprehensive knowledge of good practice, ideally within Higher Education.
• Ability to interpret, apply and explain complex regulations to a wide variety of audiences.

In Return we Offer :

• 25 days holiday and 13 statutory and customary days (taken at Easter and Christmas).
• Family-friendly policies
• Great campus facilities

Additional Information :