Complex Case Recovery Worker

Change Grow Live; Greater London; On-site; GBP 29,000 - 33,000; Full time

Benefits offered by this job

25 days holiday

Wellness hour & hub

Pension scheme

Discounts

Friendly team

Training & progression

Job summary

Change Grow Live in London is seeking a Complex Case Recovery Coordinator to assess and engage with service users, ensuring access to the right interventions at the right time within the Tower Hamlets service.

You will work full time in a fixed-term role, supporting recovery, liaising with partners, and contributing to a holistic care approach. DBS checks apply, and visa sponsorship is not offered.

Qualifications

• Strong understanding of substance misuse issues and related services.
• Excellent verbal and written communication skills.
• Proactive, able to work on own initiative with strong time management.
• Knowledge of mental health interventions and good practice.
• Ability to collaborate with diverse professionals and stakeholders.
• Ability to adapt to changes while prioritising service users’ needs.

Responsibilities

• Support service users from entry into the service through recovery journey.
• Engage with communities of interest (e.g., sex workers, homeless people, BAME groups).
• Provide screening, assessment, recovery planning and onward referral.
• Reduce drug and alcohol related harm for service users and the wider community.
• Promote involvement of carers, service users and the community.
• Advocate for access to partnership services.
• Support social reintegration and promote recovery, resilience and self-determination.

Skills

Excellent communication

Time management

Interpersonal skills

Partnership working

Change management

Tools

MS Office

Job description

Overview

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.

We have an exciting opportunity for a Complex Case Recovery Coordinator who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. With this role you'll be working as a Complex Case Recovery Coordinator at our Tower Hamlets service.

Where: Tower Hamlets

Hours: Full time, 37.5 hours per week

Contract: Fixed term until 31st October 2027

Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Responsibilities

About the role:

• Supporting service users from point of entry into the service and through their treatment/recovery journey
• Undertake focused work with communities of interest including but not exclusive to sex workers, homeless people, BAME groups and those with mental health issues
• Providing screening, assessment, and recovery planning and onward referral
• Reducing drug and alcohol related harm to service users and the wider community
• Promoting carer, service user and community involvement
• Providing advocacy for access to partnership services
• Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination

About you:

• Have a strong understanding of substance misuse issues and experience of working within a similar field
• Be an excellent communicator, both verbal and written with good IT skills
• Proactive and able to work on own initiative with excellent time management and prioritising skills
• Have a good working knowledge of mental health interventions, services, and good practice
• Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders
• Ability to manage change successfully in a way that prioritises the needs of service users
• Understand the importance of information governance processes and commit to follow and apply all necessary safeguards
• Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others

What we will give to you:

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
• Contributory pension scheme
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team
• Training, career development & progression opportunities

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK

Salary Range (pro rata if part time)

CGL points 23 to 28 (£28,557.79 - £32,802.41)

ILW / OLW /Fringe

Inner London Weighting (£4,236.47)

Interview Date

12/10/2026

Closing Date

5/10/2026

If you have any questions on this opportunity that you would like to talk through please contact us using the below details:

Daniel Kornak-Marczewski | [e-mail] | 07423502662

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.