Investigation Engineer - Medical Devices

Becton Dickinson; Winnersh; On-site; GBP 33,000 - 51,000; Full time

Job summary

BD (Becton, Dickinson and Company) is seeking a Complaints Investigation Engineer in Winnersh, UK. You will evaluate, investigate, and resolve customer complaints related to medical devices, performing root-cause analyses and CAPA recommendations while ensuring regulatory compliance.

You will collaborate with Engineering, Manufacturing, Quality, Regulatory Affairs and Service teams to drive timely resolutions, document findings, and support continuous product improvement in a fast-paced

Qualifications

• Experience conducting technical investigations and failure analyses.
• Knowledge of complaint handling in regulated medical device environments.
• Familiarity with ISO 13485, MDR, FDA 21 CFR Part 820.
• Excellent attention to detail and analytical problem solving.
• Strong written and verbal communication skills.

Responsibilities

• Manage receipt, assessment, processing, and evaluation of complaint-related devices and samples.
• Conduct investigations into customer-reported performance issues and adverse events.
• Perform technical troubleshooting and root-cause analyses of infusion systems and related devices.
• Document investigation activities, findings, and evidence in the complaint handling system.
• Analyse data and trends to identify recurring issues and opportunities for improvement.
• Support health hazard assessments and regulatory decision-making as required.
• Recommend and support CAPA implementation based on investigations.
• Collaborate with Engineering, Manufacturing, Quality, Regulatory Affairs and others to resolve issues.
• Ensure investigations are completed within timelines and regulatory requirements.
• Prepare investigation summaries and technical reports for stakeholders.
• Contribute to continuous improvement of complaint handling and customer experience.

Skills

Root Cause Analysis

Data Analysis

Technical Troubleshooting

Written & Verbal Communication

Cross-functional Collaboration

Education

Degree in Electronic, Mechanical, Biomedical Engineering or related discipline

Tools

Microsoft Excel

Job description

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

As a Complaints Investigation Engineer, you will play a key role in evaluating, investigating, and resolving customer complaints related to medical devices. You will perform technical investigations, root cause analyses, and product testing to determine complaint causes and support continuous product improvement. Working closely with cross-functional teams, you will ensure timely complaint resolution while maintaining compliance with regulatory requirements and quality management system standards.

Responsibilities

• Manage the receipt, assessment, processing, and evaluation of complaint-related devices, components, and returned samples.
• Conduct thorough investigations into customer-reported product performance issues and adverse experiences.
• Perform technical troubleshooting, root cause analysis, and formal testing of infusion systems and associated medical devices.
• Accurately document investigation activities, findings, conclusions, and supporting evidence within the electronic complaint handling system.
• Analyse complaint data and trends to identify recurring issues, emerging risks, and opportunities for product and process improvements.
• Support health hazard assessments, reportability evaluations, and regulatory decision-making processes where required.
• Recommend and support implementation of corrective and preventive actions (CAPA) based on investigation outcomes.
• Collaborate with Engineering, Manufacturing, Quality, Regulatory Affairs, Service, and Product Development teams to resolve product issues.
• Ensure complaint investigations are completed within established timelines and in compliance with applicable regulatory requirements, company procedures, and quality standards.
• Prepare investigation summaries, technical reports, metrics, and periodic updates for management and cross-functional stakeholders.
• Contribute to continuous improvement initiatives aimed at enhancing complaint handling effectiveness and customer experience.
• Performing data execution and provide regular updates.

Preferred Qualifications & Experience

Degree in Electronic, Mechanical, Biomedical, or related Engineering discipline, or equivalent experience within the medical device, pharmaceutical, or regulated industry. Experience conducting technical investigations, failure analysis, and root cause identification for electromechanical products. Knowledge of complaint handling processes within a regulated environment, preferably medical devices. Familiarity with quality management systems and applicable regulations such as ISO 13485, MDR, FDA 21 CFR Part 820, and post-market surveillance requirements. Strong analytical and problem-solving skills, with the ability to interpret technical data and draw evidence-based conclusions. Proficiency in Microsoft Office applications, data analysis, and technical report writing. Excellent attention to detail and ability to manage multiple investigations simultaneously. Strong written and verbal communication skills, with the ability to communicate technical findings to both technical and non-technical audiences. Self-motivated and capable of working both independently and collaboratively in a fast-paced environment.

Salary range for the role

£31 000 - £33 000 + benefits

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success. To learn more about BD visit https://bd.com/careers.

Work Arrangement

For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Required Skills

Communication, Complaint Management, Corrective and Preventive Action (CAPA), Microsoft Excel, Root Cause Analysis (RCA), Taking Initiative

Optional Skills

.

Primary Work Location

GBR Winnersh - Eskdale Road

Work Shift

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You." Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed. Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Equal Opportunity Employer

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Salary Range Information

£33,300.00 - £50,775.00 GBP Annual

Company Overview

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.