Complaint Resolution Specialist – FTC – 12 months

Homes in Somerset; Bridgwater; Hybrid; GBP 39,000 - 41,000; Full time

Job summary

Homes in Somerset is recruiting for a Customer Service Advisor to join our housing team in a hybrid role based at Bridgwater. You will deliver a customer-focused service and ensure compliance with the Housing Ombudsman Complaint Handling Code while addressing dissatisfaction and applying lessons learned.

Salary ranges from £38,510 to £41,177 depending on experience. This is a 12-month fixed-term contract, full-time, with duties spanning complaint handling, customer support and housing-related

Qualifications

• Experience in delivering customer-focused service.
• Knowledge of Housing Ombudsman Complaint Handling Code.

Responsibilities

• Deliver a customer-focused service and ensure compliance with the Housing Ombudsman Complaint Handling Code.
• Respond to customer dissatisfaction and apply a lesson-learned approach.

Skills

Customer service

Complaint handling

Housing experience

Job description

Location Hybrid – home & office based
Somerset
Bridgwater House, King Square, Bridgwater, United Kingdom Salary £38,510 – £41,177 depending on experience Closes at 04/10/2026 Contract Type Full Time, Fixed Term Contract – 12 Months Job Type Customer Service, Complaint Handling, Housing experience

This role is critical in delivering a customer-focused service that ensures we are compliant with the Housing Ombudsman Complaint Handling Code, whilst responding to customer dissatisfaction and ensuring we are adopting a lesson-learned approach.