Customer Complaints Specialist - Hybrid Role

Sellick Partnership; West Wick; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

Sellick Partnership is recruiting a Customer Complaints Officer for a housing organisation in Weston-Super-Mare. Hybrid working is available.

The role involves investigating complaints, working with colleagues to resolve issues, and maintaining high standards of customer service throughout the process. The successful candidate will have experience handling customer complaints, strong communication and investigative skills, and a collaborative approach.

Qualifications

• Experience handling customer complaints.
• Background in a customer service environment.
• Strong communication, investigation, and problem-solving skills.
• Ability to work collaboratively and manage challenging situations professionally.

Responsibilities

• Investigate customer complaints.
• Work with colleagues to resolve issues.
• Identify improvements in the complaints process.
• Ensure a high standard of customer service throughout the complaints process.

Skills

Customer complaints

Customer service

Communication

Investigation

Problem solving

Collaboration

Scheduling systems

Tools

Scheduling systems

Job description

Sellick Partnership is recruiting a Customer Complaints Officer for a housing organisation in Weston-Super-Mare. Hybrid working is available.

The role involves investigating complaints, working with colleagues to resolve issues, and maintaining high standards of customer service throughout the process. The successful candidate will have experience handling customer complaints, strong communication and investigative skills, and a collaborative approach.