Customer Compliants Advisor

Sellick Partnership; West Wick; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

Sellick Partnership is recruiting a Customer Complaints Officer for a housing organisation in Weston-Super-Mare. Hybrid working is available.

The role involves investigating complaints, working with colleagues to resolve issues, and maintaining high standards of customer service throughout the process. The successful candidate will have experience handling customer complaints, strong communication and investigative skills, and a collaborative approach.

Qualifications

• Experience handling customer complaints.
• Background in a customer service environment.
• Strong communication, investigation, and problem-solving skills.
• Ability to work collaboratively and manage challenging situations professionally.

Responsibilities

• Investigate customer complaints.
• Work with colleagues to resolve issues.
• Identify improvements in the complaints process.
• Ensure a high standard of customer service throughout the complaints process.

Skills

Customer complaints

Customer service

Communication

Investigation

Problem solving

Collaboration

Scheduling systems

Tools

Scheduling systems

Job description

Customer Complaints Officer

Weston-Super-Mare (Hybrid Working Available)
£33,163 per annum
37 hours per week, Monday to Friday
Fixed-Term Contract until February 2027

We're looking for an experienced Customer Complaints Officer to join a housing organisation.

You will investigate complaints, work with colleagues to resolve issues, identify improvements, and ensure a high standard of customer service throughout the complaints process.

Key Requirements of the Customer Complaints Officer:

• Experience handling customer complaints.
• Background in a customer service environment.
• Strong communication, investigation, and problem-solving skills.
• Ability to work collaboratively and manage challenging situations professionally.

The successful Customer Complaints Officer will have:

• Housing sector knowledge (desirable)
• Reporting and performance monitoring experience.
• Experience using scheduling or booking systems.

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.