Complaints Resolution Officer

BDS (Northern) Limited; Exeter; Hybrid; GBP 23,000 - 30,000; Full time

Job summary

BDS Recruitment are currently looking for a Complaints Resolution Officer to work with a well known Housing Association in the Exeter area to handle customer feedback, including complaints and compliments, with professionalism and care.

Main duties include tailoring support services to reduce complaints, collaborating on investigations, and advocating for compliance with the Housing Ombudsman Complaint Handling Code. Hybrid work is available, with a 6-month FTC and potential extension.

Qualifications

• Experience handling customer feedback and complaints.
• Strong investigation and analytical skills.
• Knowledge of complaints policies and ombudsman standards is a plus.

Responsibilities

• Tailor support services to proactively reduce complaints and increase customer satisfaction.
• Collaborate to investigate, analyse evidence, and resolve issues.
• Advocate for our complaints policy and the Housing Ombudsman Complaint Handling Code, ensuring colleagues understand and apply these standards.
• Review customer feedback to develop actionable improvement plans and support a high-performance team culture.

Job description

BDS Recruitment are currently looking for Complaints Resolution Officer to work with a well know Housing Association in the Exeter area to handle customer feedback, including complaints and compliments, with professionalism and care.

Main duties will include

• Tailor support services to proactively reduce complaints and increase customer satisfaction.
• Collaborate with colleagues to perform thorough investigations, analyse evidence, and achieve satisfactory resolutions.
• Advocate for our complaints policy and the Housing Ombudsman Complaint Handling Code, ensuring all colleagues understand and apply these standards.
• Review customer feedback to develop actionable improvement plans and support a high-performance team culture.

Hours per week: Monday- Friday 9am- 5pm

Hybrid working option available 2/3 days per week

Contract; 6 months FTC- potential to extend following this

Pay rate: £17.23ph PAYE- £22.40