Compassionate Veterinary Receptionist — Client Care & Scheduling

Animal Trust (UK); Wrexham; On-site; GBP 18,000 - 22,000; Full time

Job summary

Animal Trust in Wrexham is seeking a friendly Veterinary Receptionist to be the welcoming first point of contact for clients and their pets. You will manage appointments, diary tasks, payments, and insurance queries, while supporting clinical teams to ensure smooth, compassionate care.

The role requires experience in medical or veterinary reception, strong organisational skills, and the ability to handle stressful situations with empathy and professionalism.

Qualifications

• Experience of working on a medical or veterinary reception is required.
• Strong organisational skills and ability to work under pressure.
• Experience dealing with clients in stressful situations.

Responsibilities

• Welcome clients and their pets for appointments with a compassionate, professional manner.
• Answer telephone calls and client queries.
• Handle medications prepared by the veterinary team and hand to clients.
• Maintain reception, waiting area and consultation rooms to high cleanliness standards.
• Support the clinical team by coordinating appointments and client communications.
• Take payments and register new clients, addressing concerns as they arise.
• Organise and restock the practice as needed while adhering to safety procedures.
• Ensure data protection and client confidentiality is maintained.

Skills

Empathy

Communication

Organisation

Resilience

Customer service

Job description

Animal Trust in Wrexham is seeking a friendly Veterinary Receptionist to be the welcoming first point of contact for clients and their pets. You will manage appointments, diary tasks, payments, and insurance queries, while supporting clinical teams to ensure smooth, compassionate care.

The role requires experience in medical or veterinary reception, strong organisational skills, and the ability to handle stressful situations with empathy and professionalism.