Pet Care Receptionist: Appointments & Client Support

Animal Trust (UK); Birkenhead; On-site; GBP 18,000 - 22,000; Full time

Job summary

Animal Trust (UK) is seeking a proactive veterinary receptionist in Birkenhead to support clinicians and clients. You will manage appointments, diary tasks and client payments, while maintaining a welcoming front-of-house environment for both pets and owners.

The role emphasizes empathy, clear communication, and teamwork to ensure smooth operations and high-quality patient care in a busy practice.

Qualifications

• Experience of working on a medical or veterinary reception is required.
• Strong organisational skills and ability to work under pressure.
• Empathy, understanding and effective communication in stressful situations.

Responsibilities

• Welcoming clients and their pets for appointments with a compassionate and professional demeanor.
• Answering telephone calls and queries from clients.
• Handling medications prepared by the veterinary surgeon and handing to clients.
• Maintaining a clean, orderly reception area and waiting rooms.
• Taking payments, registering new clients and addressing concerns.
• Assisting with diary management and client insurance queries.
• Ensuring compliance with health and safety and data protection policies.

Skills

Empathy

Organisational skills

Pressure management

Client communication

Job description

Animal Trust (UK) is seeking a proactive veterinary receptionist in Birkenhead to support clinicians and clients. You will manage appointments, diary tasks and client payments, while maintaining a welcoming front-of-house environment for both pets and owners.

The role emphasizes empathy, clear communication, and teamwork to ensure smooth operations and high-quality patient care in a busy practice.