Compassionate Veterinary Receptionist — Support Clinicians

Animal Trust (UK); Thornaby-on-Tees; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Bank holidays share

Annual leave 5.6 weeks

Job summary

Animal Trust (UK) is seeking a proactive receptionist to support our veterinary team at Teesside Hospital. You will manage appointments, diary entries, payments and client communications, ensuring a compassionate and efficient client experience.

Experience in medical or veterinary reception is preferred. The role involves a mix of early and late shifts, with a 4-on-4-off rota, annual leave of 5.6 weeks (including bank holidays) and shared bank holiday cover.

Qualifications

• Experience of working on a medical or veterinary reception is required.
• Strong organisational skills and ability to work under pressure.
• Empathy, understanding and communicating are important when clients may be distressed.

Responsibilities

• Welcoming clients and their pets for appointments with a compassionate and professional attitude.
• Answering telephone calls and client queries.
• Handling medications prepared by the veterinary surgeon and handing them to clients.
• Maintaining the reception, waiting area and consultation rooms to a high standard of clinical cleanliness.
• Dealing with stressed clients and directing them to appropriate teams.
• Taking payments, registering new clients and addressing client concerns.
• Assisting with diary management, and finances including debt and insurance.

Skills

Organisational skills

Empathy

Communication

Stress management

Reception experience

Job description

Animal Trust (UK) is seeking a proactive receptionist to support our veterinary team at Teesside Hospital. You will manage appointments, diary entries, payments and client communications, ensuring a compassionate and efficient client experience.

Experience in medical or veterinary reception is preferred. The role involves a mix of early and late shifts, with a 4-on-4-off rota, annual leave of 5.6 weeks (including bank holidays) and shared bank holiday cover.