Compassionate Veterinary Receptionist

Blue Cross UK; Greater London; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

38 days holiday (43 with service)

Wellbeing support programs

GP access via MetLife, private presc.

Health cash plan

Employee assistance programme

Pension scheme with enhanced employer

CPD and personal development support

Life assurance

Pet insurance discount (20%)

Family-friendly policies

Recognition scheme

Annual volunteer days

Charity worker discounts

Job summary

Blue Cross UK is seeking an experienced receptionist for Victoria animal hospital in London. You will be the friendly face for visitors, clients and callers, delivering a calm, professional reception and handling a high volume of enquiries in a busy veterinary setting.

This full-time, permanent role offers 42 hours per week with 8.5-hour shifts between 8am and 8pm, Monday to Friday, plus one weekend in four.

Qualifications

• Experience in a busy reception or front-of-house role.
• Experience handling a high volume of telephone and face-to-face enquiries daily.
• Experience dealing with challenging, sensitive or emotionally charged customer interactions professionally and empathetically.
• Ability to manage multiple priorities and remain organised in a fast-paced environment.
• Strong communication skills, with the ability to adapt to different people and situations.
• Good administrative and IT skills, including experience using Microsoft Office and digital systems.
• Demonstr demonstrable resilience and ability to work effectively in an emotionally demanding environment.
• Able to demonstrate and apply Blue Cross values.

Responsibilities

• Welcoming visitors and providing a professional and friendly reception service.
• Acting as the first point of contact for customer enquiries, both in person and over the telephone.
• Managing a high volume of calls and face-to-face enquiries.
• Providing clear and accurate information to customers and visitors.
• Processing bookings, payments, appointments and administrative requests.
• Dispensing medication, admitting and discharging patients under veterinary supervision.
• Maintaining accurate records using Microsoft Office and digital systems.
• Supporting customers who may be upset, anxious or experiencing challenging circumstances.
• Managing competing priorities while maintaining excellent customer service.
• Working collaboratively with colleagues to ensure the smooth day-to-day operation of the service.

Skills

Reception experience

High-volume inquiries

Empathy / emotional resilience

Multitasking

Strong communication

MS Office & digital systems

Resilience and professionalism

Blue Cross values

Tools

Microsoft Office

Job description

Blue Cross UK is seeking an experienced receptionist for Victoria animal hospital in London. You will be the friendly face for visitors, clients and callers, delivering a calm, professional reception and handling a high volume of enquiries in a busy veterinary setting.

This full-time, permanent role offers 42 hours per week with 8.5-hour shifts between 8am and 8pm, Monday to Friday, plus one weekend in four.