Compassionate Vet Receptionist (Part-Time)

Ivc; Witham; On-site; GBP 14,000 - 20,000; Part time

Benefits offered by this job

6.6 weeks' annual leave plus your生日

Pension scheme

Discounted veterinary care

Healthcare plan

Job summary

inspiring vet care is looking for a Receptionist to join Spring Lodge Veterinary Hospital in Witham on a part-time fixed-term basis. You’ll be the first point of contact for clients, delivering a welcoming, professional and compassionate experience at every interaction.

Responsibilities include managing appointments, handling enquiries, supporting client communications and working with clinical and non-clinical colleagues to ensure a smooth client and patient journey, with shifts across 31 hours

Qualifications

• Experience in a customer-facing role.
• Ability to manage multiple tasks in a busy environment.
• Professional, welcoming manner with excellent communication skills.

Responsibilities

• Greeting clients in a professional, friendly and courteous manner
• Answering phone calls promptly and handling enquiries efficiently
• Booking, cancelling and managing appointments
• Taking cash and card payments
• Processing insurance claims and instalment enquiries
• Handling cash reconciliation and end-of-day banking procedures
• Dispensing medications and prescriptions
• Maintaining accurate client and patient records
• Managing and responding to clinic emails
• Completing daily administrative paperwork (lab reports, consent forms, vaccination documents, etc.)
• Ensuring reception areas, client information and retail products are well stocked and presentable
• Liaising with charities regarding collection boxes
• Attending reception team meetings when required

Skills

Excellent communication

Customer-facing experience

Multi-tasking

Collaborative

Proactive attitude

Job description

inspiring vet care is looking for a Receptionist to join Spring Lodge Veterinary Hospital in Witham on a part-time fixed-term basis. You’ll be the first point of contact for clients, delivering a welcoming, professional and compassionate experience at every interaction.

Responsibilities include managing appointments, handling enquiries, supporting client communications and working with clinical and non-clinical colleagues to ensure a smooth client and patient journey, with shifts across 31 hours