Receptionist

Principal Medical Limited; Banbury; On-site; GBP 25,000 - 26,000; Part time

Job summary

Principal Medical Limited in Banbury is seeking a Receptionist to cover patient-facing duties at Banbury Cross Health Centre. The role focuses on first-point contact, general reception and clerical support across NHS and surgery premises in the Banbury area.

Working within a General Practice, you will sign in patients, manage communications, support clinicians and ensure efficient clinic operations. Strong communication and IT skills are essential for success in this busy environment.

Qualifications

• Customer Service NVQ Level 2 (Desirable).
• Experience working with members of the public (Essential).
• Primary Care information systems e.g., Emis Web (Desirable).
• Basic understanding of primary care and clerical services within general practice (Desirable).
• Reception and administration skills (Essential).
• Good written and verbal communication skills (Essential).
• Excellent telephone manner (Essential).
• Accurate keyboard skills (Essential).
• Numerate and IT literate (Essential).
• Skills include Word and Excel (Essential).
• Able to work as part of a team with a friendly, approachable manner (Essential).
• Can-do attitude and ability to work under pressure (Essential).
• Discreet and mindful of individual circumstances (Essential).
• High standard of organisational and administration ability, including filing (Essential).
• Understanding and observe the rules of confidentiality (Essential).
• Patient focused (Essential).
• Flexible and positive attitude (Essential).

Responsibilities

• Welcome and assist patients, visitors and other health care professionals.
• Ensure all Visitors sign in and receive information regarding fire alarms & other housekeeping rules.
• Deliver accurate and complete messages to all staff.
• Facilitate the smooth and efficient running of clinics.
• Ensure waiting patients are monitored and checked in correctly.
• Maintain reception area cleanliness for public and staff.
• Ensure all patient information is accessible and up to date.
• Inform clinicians of patients requiring immediate attention.
• Process internal and external mail daily and log paperwork.
• Undertake data entry and maintain computerised clinic system.
• Administer outgoing correspondence.
• Carry out other administrative duties as directed by the reception manager and Practice Manager including processing Medical Records, Insurance requests & SARS.

Skills

Reception skills

Verbal communication

Written communication

Telephone etiquette

Keyboard skills

IT literacy

Teamwork

Organisational skills

Confidentiality

Customer service

Education

Customer Service NVQ Level 2

Tools

Emis Web

Word

Excel

Job description

25 hours per week. Full time equivalent salary for this role is £25,000-£26,000. Pro rata salary is £16,666.67- £17,333.33.

The Role

• Working within a General Practice providing health care to patients.
  
• First point of contact for patients, general public and health care professionals attending Banbury Cross Health Centre.
  
• Providing a wide range of medical reception and clerical support to the Clinicians and Management working within the Health Centre.
  
• Banbury Cross Health Centre has several locations and this role may require you to work from different sites within the Banbury area.

Main Duties

For a full description of the duties of the role, as well as a list of essential criteria, please see the attached Job Description.

Organisation Overview

PML was founded in 2004 by a small group of GPs with the main aim of ensuring local NHS healthcare professionals had an opportunity to bid for, and provide, innovative healthcare services. We have a growing number of employed staff, plus service contracts with local health professionals (GPs and primary care counsellors) to deliver services in a range of NHS and surgery premises across Oxfordshire and Northamptonshire.

We believe that local care providers, who know and understand the health needs of their own patients, and who are used to working collaboratively in their region, can provide the best quality and most cost effective integrated primary care services. We work to develop services we know people want and need so that patients get the best care options for their circumstances.

Job Responsibilities

• To deliver excellent levels of customer service at all times and contribute towards Service Delivery Targets of BCHC and meeting personal performance Targets.
  
• Welcome and assist patients, visitors and other health care professionals.
  
• Ensure all Visitors sign in and receive information regarding fire alarms & other housekeeping rules.
  
• Delivering accurate and complete messages to all staff.
  
• Facilitate the smooth and efficient running of clinics.
  
• Ensure waiting patients are monitored and checked in correctly.
  
• Ensure reception area both public and staff are kept clean and tidy at all times.
  
• Ensure all patient information is accessible and up to date.
  
• Ensure that the clinicians are aware of patients who require immediate attention.
  
• Have a basic awareness / ability to deal with challenging behaviour.
  
• Process internal and external mail on a daily basis ensuring all paperwork received is logged appropriately.
  
• Undertake all aspects of data entry and maintain a computerised clinic system.
  
• Administration of outgoing correspondence.
  
• Maintain the cleanliness & tidiness of the public areas.
  
• Carry out any other administrative duties as deemed necessary by the reception manager and Practice Manager including but not limited to processing of Medical Records, Insurance requests & SARS.

Equal Opportunities

• Ensure that self and co-workers deliver care equally to all by promoting anti-discriminatory and non-prejudicial practice.
  
• Promote individual’s rights, personal beliefs and informed choice in respect of service deliverance as per the Equal Opportunities Policy and Patient Charter.
  
• Promote effective and sensitive communication skills where there may be barriers to communications and sensitive issues.

Confidentiality

• The Receptionist will sign a confidentiality agreement and maintain the confidentiality of information regarding patients who may wish to remain anonymous, staff and other business in accordance with the Data Protection Act.
  
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the service may only be divulged to authorised persons in accordance with the company policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Personal/Professional Development

• Participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
  
• Participate in any training programme implemented by Management.
• Effectively manage own time, workload and resources.
  
• Assess own performance and development and take accountability for own actions, either directly or under supervision.
  

This job description seeks to outline the key duties and responsibilities of the post holder and is not a definitive document and does not form part of the main statement of terms and conditions. This job will be reviewed periodically and changes may be made in consultation with the post-holder.

Person Specification

Qualifications/ Professional Registration

• Customer Service NVQ Level 2. Desirable

Experience

• Previous experience of working with members of the public. Essential
  
• Primary Care Information Systems e.g, Emis Web. Desirable
  
• Basic level of understanding of primary care and clerical services within general practice. Desirable

Skills and Knowledge

• Reception and administration skills. Essential
  
• Good written and verbal communication skills.Essential
  
• Excellent telephone manner.Essential
  
• Accurate keyboard skills.Essential
  
• Numerate and IT literate.Essential
  
• Skills include Word and Excel.Essential
  
• Able to work as part of a team with a friendly, approachable manner.Essential
  
• Able to demonstrate a can-do attitude and work under pressure.Essential
  
• Discreet and mindful of individual circumstances.Essential
  
• High standard of organisational and administration ability, including filing.Essential
  
• Understanding and observe the rules of confidentiality.Essential
  
• Patient focused.Essential
  
• Flexible and positive attitude.Essential
  

Location

BCHC - Reception

Department

Reception

Job Title

Receptionist

Salary

£25,000-£26,000

City

Banbury

Country

England