Compassionate GP Receptionist | Patient Services & Front Desk

Balance Street Practice; Uttoxeter; On-site; GBP 18,000 - 21,000; Full time

Job summary

Balance Street Practice is seeking a professional Receptionist to be the first point of contact for patients and clinical staff. The role includes handling general receptionist duties, updating patient records, and using dedicated software with excellent communication both face-to-face and on the phone.

The successful candidate will demonstrate the ability to work on their own initiative and as part of a team, remain calm under pressure, and maintain strict confidentiality.

Qualifications

• Face‑to‑face and telephone communication with members of the public is essential.
• Ability to work on own initiative and as part of a team.
• Ability to work under pressure and in a changing environment.
• Understanding and adherence to strict confidentiality of patient information.
• Good IT skills and ability to use practice software and systems.
• Ability to manage workloads and use own judgement.

Responsibilities

• Deal with general enquiries, explain procedures and make new and follow-up appointments.
• Use and manage the triage system to direct patients to the appropriate clinician.
• Prioritise urgent consultations in a logical, non-disruptive manner.
• Receive and make telephone calls, diverting or taking messages as needed.
• Arrange home visits in line with practice protocols.
• Enter patient information into computer systems as required.
• Support clinical staff with general tasks as requested.

Skills

Communication skills

Telephone handling

IT skills

Teamwork

Confidentiality

Job description

Balance Street Practice is seeking a professional Receptionist to be the first point of contact for patients and clinical staff. The role includes handling general receptionist duties, updating patient records, and using dedicated software with excellent communication both face-to-face and on the phone.

The successful candidate will demonstrate the ability to work on their own initiative and as part of a team, remain calm under pressure, and maintain strict confidentiality.