Receptionist

Balance Street Practice; Wolverhampton; On-site; GBP 12,000 - 17,000; Full time

Job summary

BalanceStreet Practice, Uttoxeter, seeks a friendly Receptionist to be the first point of contact for patients and clinical staff, handling calls and general administrative duties. You will liaise with health professionals and update patient records on our software, supporting the in-house clinical team.

The role requires courtesy, confidentiality, and the ability to work under pressure, with good IT skills and experience in GP reception or NHS settings.

Qualifications

• GCSEs (A*-C) including English and Maths are required.
• Experience in a GP practice or NHS environment is preferred.
• Strong communication and professional customer service skills are essential.
• Good IT literacy with patient records and standard software.

Responsibilities

• Provide a polite and efficient reception experience for patients and visitors.
• Answer calls, manage enquiries, and book or follow up appointments.
• Update patient records on our software and communicate with staff.
• Support clinical staff with general administrative tasks as needed.
• Maintain confidentiality and handle sensitive information appropriately.

Skills

Communication

Teamwork

Telephone handling

IT skills

Confidentiality

Education

GCSEs (A*-C) including English and math

Tools

EMIS

Outlook

Word

Excel

Job description

The roleof the Receptionist is to be a first point of contact for patients and clinicalstaff, as well as undertaking a full range of general receptionistadministrative duties.

The postholder is required to be courteous, sympathetic, and professional in thesedealings. The need to liaise effectively with other health professionals andcolleagues is a major requirement of this post and previous experience of faceto face and telephone communication with members of the public is essential. Answering telephone calls is alarge proportion of the role and good IT skillsare crucial, as the successful candidate will be required to update patientrecords as well as communicate effectively via our dedicated software andprograms.

Main duties of the job

Applicants should have ideally worked or currentlyworking in a GP Practice or customer service role.

• Ability to work onown initiative and as a member of a team
• Ability to workunder pressure and in a changing environment
• Have anunderstanding, acceptance and adherence to the need for strict confidentiality
• Ability to use ownjudgement, resourcefulness and common sense
• Ability to workwithout direct supervision and determine own workload priorities
• Ability to work aspartof an integrated multi-skilled team
• Pleasant andarticulate
• Able to work underpressure
• Able to work in achanging environment
• Able to use owninitiative

About us

BalanceStreet Practice is set in the town of Uttoxeter in Staffordshire. We have a population of 14,000 patients and wedispense to just under 6,000 patients.

Weare a dedicated caring practice putting patients at the heart of our work. You will be joining a well establish teamthat undertake a variety of tasks to support and liaise with the in-houseclinical team and other local healthcare providers in order to deliver highquality patient care and maintain accurate pertinent information.

Job responsibilities

• Ensure an effective and efficientreception service is provided to patients and any other visitors to BalanceStreet Practice
• Deal with all general enquiries,explain procedures and make new and follow-up appointments.
• Use and management of the Triagesystem- effectively, responding to a patient request (e.g., sick note or repeatprescription) on the system or signposting/allocating patients to the mostappropriate clinician for either a telephone or face to faceconsultation/appointment
• Using your own judgment andcommunication skills to ensure that patients with no prior appointment but whoneed urgent consultation are seen in a logical and non-disruptive manner.
• Receive and make telephone calls asrequired. Divert calls and takemessages, ensuring accuracy of detail and prompt appropriate delivery.
• To arrange patients home visits as per practice protocols
• Advise patients of relevant chargesfor private (non General Medical Services) services, accept payment and issuereceipts for same.
• Carry out departmental administrativetasks in accordance with the needs of the service.
• Enter patient information on to the computer systems as required.
• Open uppremises at the start of the day when first to arrive, de-activate alarm andmake all necessary preparations to receive patients.
• Support all clinical staff withgeneral tasks as requested
• Undertake any other additional dutiesappropriate to the post as requested by the Partners or the Practice Manager

Qualifications

• Preferably five GCSE's (A*-C), including English and math

Experience

• Experience of working with a team
• Able to prioritise workloads
• Dealing with a range of enquiries
• Able to deal with difficult and confrontational situations
• Dealing with Emergency situations
• Dealing with confidential information
• Experience of a busy working environment
• Knowledge of the NHS
• Experience of answering calls, transferring calls and taking messages
• Booking systems
• Email/ Outlook- send, receive and attach information.
• Computer literate: Word and Excel
• Filing- Alphabetical order
• Great organisational skills required
• Typing of correspondence
• Previous experience of working in a GP surgery or for the NHS
• Reception or customer service experience
• Experience in EMIS
• Experience of Medical terminology
• First aid trained

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.