Compassionate Funeral Arrangements Coordinator

CO-OP; Parson's Heath; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Discounts on Co-op products

23 days holiday

Pension contributions

Employee Assistance Programme

Virtual GP

Eye tests

Career development

Apprenticeships

Supportive team

Pay access (Stream)

Job summary

Co-op Funeralcare in the United Kingdom is hiring roles that involve direct contact with the deceased. You will support clients in person and on the phone, arrange family visits, and ensure the funeral home is clean, safe and welcoming. Training is provided to equip you with the necessary skills and empathy.

No prior funeral experience is required; you'll receive comprehensive training, competitive salary, a strong pension, and staff discounts across Co-op products and services.

Qualifications

• No prior funeral industry experience required; full training provided.
• Ability to work with clients sensitively and professionally.
• Comfort with using digital systems to manage records.

Responsibilities

• Build and maintain positive relationships with clients and the community.
• Support clients in person and over the phone; arrange family visits.
• Keep the funeral home clean, safe, and welcoming; report issues.
• Use digital systems to manage client documentation and invoicing.
• Refer regulated work (funeral plans) to the Funeral Plan Arrangers.
• Assist with manual handling and care of the deceased as trained.

Skills

Empathy

Communication

IT literacy

Attention to detail

Tools

Computers

Tablets

Smartphones

Job description

Co-op Funeralcare in the United Kingdom is hiring roles that involve direct contact with the deceased. You will support clients in person and on the phone, arrange family visits, and ensure the funeral home is clean, safe and welcoming. Training is provided to equip you with the necessary skills and empathy.

No prior funeral experience is required; you'll receive comprehensive training, competitive salary, a strong pension, and staff discounts across Co-op products and services.