Compassionate Front Desk Specialist (Funeral Home)

Confidential; Cambridge; On-site; GBP 19,000 - 23,000; Full time

Job summary

Peasgood & Skeates in Cambridge is seeking an experienced Receptionist to join our flagship Cambridge office. You will be the first point of contact for bereaved families, delivering a warm, welcoming and compassionate experience.

This role blends front-of-house duties with administrative tasks—managing appointments, handling enquiries, supporting Funeral Directors, liaising with external contacts, and maintaining accurate paperwork.

Qualifications

• Proven experience in a front-of-house or receptionist role (mandatory).
• Excellent verbal and written communication skills.
• Warm, professional and empathetic telephone manner.
• High emotional intelligence for distressed or grieving individuals.
• Strong organisational/administrative skills with attention to detail.
• Ability to stay calm while managing multiple priorities.
• Discretion, integrity and professionalism.
• Smart and professional appearance and manner.
• Flexible, helpful approach and commitment to service.

Responsibilities

• Welcoming bereaved families, visitors and the public with warmth and discretion.
• Handling telephone enquiries sensitively, including calls after a death.
• Managing appointments, viewings and chapel of rest arrangements.
• Coordinating diaries and information between families, Funeral Directors and third parties.
• Liaising with clergy, celebrants, crematoria, cemeteries, doctors, coroners, florists and other suppliers.
• Preparing and maintaining funeral paperwork and records.
• Handling payments, invoices and account queries.
• Managing incoming/outgoing post, email and general correspondence.
• Ensuring reception, meeting rooms and public areas are maintained to a high standard.
• Providing wider administrative support as required.
• Handling highly sensitive information with confidentiality and GDPR.
• Supporting local community activities and fundraising.

Skills

Front-of-house

Communication

Empathetic telephone manner

Emotional intelligence

Organisational skills

IT skills

Discretion

Professional appearance

Flexible mindset

Funeral industry experience

Local area knowledge

Driving licence

Tools

Microsoft Office

Job description

Peasgood & Skeates in Cambridge is seeking an experienced Receptionist to join our flagship Cambridge office. You will be the first point of contact for bereaved families, delivering a warm, welcoming and compassionate experience.

This role blends front-of-house duties with administrative tasks—managing appointments, handling enquiries, supporting Funeral Directors, liaising with external contacts, and maintaining accurate paperwork.