Compassionate Bereavement Services Administrator | Flexible Work

Reading Borough Council; Reading; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days holiday

Flexible working opportunities

Life Assurance (LGPS)

Season Ticket Loan

Lease car salary sacrifice scheme

Job summary

Reading Borough Council is seeking a Bereavement Services Administrator to join our dedicated Bereavement Services team. This rewarding role supports families, funeral directors and members of the public during some of the most significant and difficult times in their lives.

We are committed to delivering high-quality administrative support for burial, cremation and memorial services, ensuring accuracy, sensitivity and compliance with legal requirements while providing outstanding customer care.

Qualifications

• Experience in a customer-facing environment with sensitivity and excellent interpersonal skills.
• Administration experience requiring accuracy, confidentiality and meeting deadlines.
• Excellent organisational skills and attention to detail.
• Strong communication and listening skills.
• Good IT skills and confidence using a range of systems.
• Flexible and adaptable approach to work.
• Ability to undertake research and maintain accurate records.
• GCSEs in English and Maths with a good standard of education.

Responsibilities

• Processing burial, cremation and memorial applications accurately and efficiently.
• Managing bookings for services, memorials and strewing ceremonies.
• Providing a professional and compassionate reception service.
• Handling enquiries and complaints sensitively and in line with Council procedures.
• Administering the Book of Remembrance and supporting memorial enquiries.
• Undertaking family history and grave record research for members of the public.
• Processing financial transactions, invoicing and banking responsibilities.
• Supporting burial, cremation and strewing services when required.

Skills

Customer service

Attention to detail

Interpersonal skills

Communication skills

IT literacy

Education

GCSEs in English and Maths

Tools

IT systems

Job description

Reading Borough Council is seeking a Bereavement Services Administrator to join our dedicated Bereavement Services team. This rewarding role supports families, funeral directors and members of the public during some of the most significant and difficult times in their lives.

We are committed to delivering high-quality administrative support for burial, cremation and memorial services, ensuring accuracy, sensitivity and compliance with legal requirements while providing outstanding customer care.