Compassionate Banking Support Specialist (Part-Time)

Lloyds Banking Group; Kirkwall; On-site; GBP 21,000 - 22,000; Part time

Benefits offered by this job

Pension contribution up to 15%

Annual bonus

Private medical (BUPA)

Share schemes

Discount shopping

22 days holiday + bank holidays (pro‑r

Wellbeing initiatives

Parental leave policies

Uniform provided

Job summary

Lloyds Banking Group in Kirkwall is hiring for a part-time Customer Support role. You will greet customers in-branch, handle everyday banking tasks and guide people through digital banking tools, while offering reassurance during important moments.

As you grow, there are opportunities to progress within the Group through a structured progression framework, with a supportive team and focus on delivering empathetic, reliable service.

Qualifications

• Minimum 12 months customer service experience.
• Be honest, genuine and care about helping customers with their finances.
• Ability to build relationships quickly to deliver a great customer experience.
• Show empathy, calm under pressure and integrity in interactions.
• Commitment to going above and beyond to meet customer needs.
• Collaborate closely with colleagues to serve customers effectively.

Responsibilities

• Provide face-to-face support to customers in branch settings.
• Help customers with banking tasks and digital services guidance.
• Recognise opportunities to connect customers with the right products.
• Support customers through important moments with reassurance and practical help.

Skills

Customer service

People person

Relationship building

Empathy

Team player

Job description

Lloyds Banking Group in Kirkwall is hiring for a part-time Customer Support role. You will greet customers in-branch, handle everyday banking tasks and guide people through digital banking tools, while offering reassurance during important moments.

As you grow, there are opportunities to progress within the Group through a structured progression framework, with a supportive team and focus on delivering empathetic, reliable service.