Community Support Team - Wight Home Care

Wight Home Care; Ryde; On-site; GBP 23,000 - 29,000; Full time

Job summary

Wight Home Care is seeking an experienced Community Support Team member to provide hands-on care and operational support across the service. The role involves covering annual leave, sickness and rota-driven shifts, with a two-week cycle and 91 hours.

You will help mobilise new care packages, support carers, and uphold high standards of care while developing the team. A full driving licence is essential and NVQ3 in Health & Social Care is preferred.

Qualifications

• NVQ Level 3 in Health & Social Care or equivalent experience.
• Experience delivering person-centred care.
• Ability to support and develop other carers and teams.
• Good communication and a calm, flexible approach.

Responsibilities

• Support mobilisation of new care packages.
• Provide high-quality care during annual leave and staffing requirements.
• Mentor new carers and support the care team to maintain standards.
• Conduct spot checks and staff competency assessments.
• Support across the service during staffing pressures.

Skills

NVQ Level 3 in Health & Social Care

Good communication

Mentoring others

Flexible attitude

Hands-on care

Driving licence

Education

NVQ Level 3 in Health & Social Care

Job description

Community Support Team – Senior Care Professional

Full-time | Driving licence essential | Weekend split shifts required every other weekend

We are looking for an experienced and adaptable care professional to join our Community Support Team.

This is a varied role for someone who enjoys delivering excellent hands‑on care while also supporting colleagues and helping ensure that new and existing care packages run smoothly.

You will be one of two Community Support Team members working opposite each other on a two‑week rota, providing reliable support across the service where it is needed most.

About the role

As part of the Community Support Team, you will provide care and operational support during periods of annual leave, sickness and other unexpected staffing pressures. You will also play an important part in supporting the introduction of new care packages, helping ensure that new services get off to the best possible start.

When you are not required to provide direct care cover, your role will include supporting and developing our care team and helping us maintain high standards of care.

Your responsibilities will include:

• Supporting the introduction and mobilisation of new care packages
• Providing high‑quality care to clients when covering annual leave, sickness and other staffing requirements
• Working with new carers to help them become confident and established in their roles
• Supporting with spot checks and general competencies
• Supporting the wider team to maintain consistently high standards of care
• Responding flexibly when additional support is required across the service

Hours, contract and working pattern

This position works on a two‑week rotating pattern alongside another member of the Community Support Team, equating to 91 hours over a two week period. The first memeber of the Community Support Team would work the below shift pattern, with the second person mirroring them.

Day
Week 1
Week 2

Monday
7am – 2pm
4pm – 10pm

Tuesday
Split Shift
Off

Wednesday
Off
Split Shift

Thursday
Off
Split Shift

Friday
Off
Split Shift

Saturday
Split Shift
Off

Sunday
Split Shift
Off

You will be paid for the full scheduled shift, regardless of the amount of care cover required during that shift. When direct care cover is not required, your time will be used to support other Community Support Team duties, including supporting new carers and care packages, completing spot checks and undertaking staff competency assessments.

About you

We are looking for someone who is experienced, dependable and confident working both independently and as part of a wider care team.

Ideally, you will have:

• NVQ Level 3 in Health & Social Care, although, candidates with equivalent experience will also be considered
• Good practical knowledge of delivering high‑quality person‑centred care
• The confidence and experience to support and develop other carers
• Good communication
• A calm and flexible approach when circumstances change
• A willingness to provide hands‑on care when required

A full driving licence and the ability to drive are essential for this role.

Why this role is different

This isn't a standard care position.

You'll have the opportunity to make a difference not only to the people receiving care, but also to the carers delivering it. You'll help provide continuity when colleagues are unavailable, support new care packages as they begin and help develop and maintain standards across our care team.

If you're an experienced care professional who enjoys variety, responsibility and supporting others, we'd love to hear from you.