Community Site Assistant

North Northamptonshire Council; Rothwell; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Employee Assistance Programme

Employee Benefits Scheme

Wellbeing support

HMRC travel rates

Job summary

North Northamptonshire Council is hiring a Part-time Community Site Assistant to support our pavilions, community centres and parks. You will help ensure safety, cleanliness and welcoming environments, and deliver excellent customer service to residents, hirers and visitors.

The role covers opening/closing, preparing spaces for bookings, maintaining cleanliness, and handling admin tasks. A driving licence and access to a car are essential for this post.

Qualifications

• GCSEs including Maths and English at Grade 4 or relevant equivalent.
• Experience of working in property & facilities industry.
• Experience in working with the general public.
• Experience with completing administration documents.
• Ability to plan and organise own workload.
• Drive for results and adaptability.
• Good understanding of importance of customer service and how to deliver it.
• Interpersonal sensitivity and willingness to participate as a full member of a team.
• Take pride and show initiative in running public buildings (including cleaning and basic maintenance).
• Communicating and influencing including face to face with customers.
• Ability to work as part of a team.
• Ability to lift and move equipment as appropriate in the centres and pavilions. Must be computer literate.

Responsibilities

• Providing excellent customer service to visitors, hirers and community groups using our facilities.
• Opening, closing and securing community buildings and facilities as a designated key holder.
• Preparing rooms, facilities and equipment for bookings, activities and events.
• Maintaining high standards of cleanliness across community centres, pavilions and associated facilities.
• Monitoring and replenishing cleaning and facility supplies as required.
• Following operational procedures and ensuring services are delivered effectively and efficiently.
• Carrying out routine health and safety checks, including ensuring fire exits are clear and operational.
• Reporting hazards, maintenance issues and any concerns that may affect the safety of facility users.
• Supporting the collection of fees and ensuring accurate records and documentation are maintained.
• Completing cleaning schedules and other operational paperwork accurately.
• Ensuring the correct use, storage and handling of cleaning chemicals and equipment.
• Wearing appropriate personal protective equipment (PPE) and following safe working practices.
• Conducting checks to ensure facilities are being used appropriately and in accordance with booking requirements.
• Maintaining up-to-date knowledge through mandatory training and development.
• Following and promoting Health & Safety, Safeguarding and GDPR policies and procedures at all times.

Skills

Customer service

Communication

Teamwork

Driving licence

Organisation

Education

GCSEs in Maths & English

Job description

Be at the heart of your community by helping to create safe, welcoming spaces where people can connect, take part and thrive. We are looking for a friendly and reliable Community Site Assistant to support the day-to-day operation of our community facilities across North Northamptonshire. You'll play a key role in ensuring our pavilions, community centres and parks are safe, clean and welcoming, while providing excellent customer service to residents, visitors and hirers. This is a varied and rewarding role for someone who enjoys working with people and making a positive difference in local communities. Please note this is a part time role working 25 hours, weekends will be required and access to own vehicle neededWhat will you be doing? As a Community Site Assistant, you will play a key role in ensuring our community facilities are safe, clean and welcoming for all users. Supporting the day-to-day operation of our centres and pavilions, you will help deliver excellent customer service, prepare facilities for activities and events, maintain high standards of safety and cleanliness, and contribute to creating positive experiences for residents, visitors and community groups.

• Providing excellent customer service to visitors, hirers and community groups using our facilities.
• Opening, closing and securing community buildings and facilities as a designated key holder.
• Preparing rooms, facilities and equipment for bookings, activities and events.
• Maintaining high standards of cleanliness across community centres, pavilions and associated facilities.
• Monitoring and replenishing cleaning and facility supplies as required.
• Following operational procedures and ensuring services are delivered effectively and efficiently.
• Carrying out routine health and safety checks, including ensuring fire exits are clear and operational.
• Reporting hazards, maintenance issues and any concerns that may affect the safety of facility users.
• Supporting the collection of fees and ensuring accurate records and documentation are maintained.
• Completing cleaning schedules and other operational paperwork accurately.
• Ensuring the correct use, storage and handling of cleaning chemicals and equipment.
• Wearing appropriate personal protective equipment (PPE) and following safe working practices.
• Conducting checks to ensure facilities are being used appropriately and in accordance with booking requirements.
• Maintaining up-to-date knowledge through mandatory training and development.
• Following and promoting Health & Safety, Safeguarding and GDPR policies and procedures at all times., Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused Respectful Efficient Supportive Trustworthy Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

• 5 GCSEs including Maths and English at Grade 4 or relevant equivalent. Evidence of ongoing commitment to continuous professional development.
• Experience of working in property & facilities industry.
• Experience in working with the general public.
• Experience with completing administration documents. Knowledge of basic cleaning methods and processes.
• Ability to plan and organise own workload.
• Drive for results and adaptability.
• Good understanding of importance of customer service and how to deliver it.
• Interpersonal sensitivity and willingness to participate as a full member of a team.
• Take pride and show initiative in running public buildings (including cleaning and basic maintenance).
• Communicating and influencing including face to face with customers.
• Ability to work as part of a team.
• Ability to lift and move equipment as appropriate in the centres and pavilions. Must be computer literate.
• Demonstrate an understanding of the safe working practices that apply to this role.
• Willingness to work evenings / weekends / split shifts and be on call.
• A valid driving licence and access to a car for work purposes is essential for this post.
• The ability to use own initiative and to be proactive to identify areas for opportunity work while working within an agreed framework.
• Ability to demonstrate awareness/understanding of equal opportunities and other people's behaviour, physical, social and welfare needs.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think! Why choose us? We offer a vibrant working environment with:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.