Community Facilities Assistant (Part-Time, Weekend Availability)

North Northamptonshire Council; Rothwell; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Employee Assistance Programme

Employee Benefits Scheme

Wellbeing support

HMRC travel rates

Job summary

North Northamptonshire Council is hiring a Part-time Community Site Assistant to support our pavilions, community centres and parks. You will help ensure safety, cleanliness and welcoming environments, and deliver excellent customer service to residents, hirers and visitors.

The role covers opening/closing, preparing spaces for bookings, maintaining cleanliness, and handling admin tasks. A driving licence and access to a car are essential for this post.

Qualifications

• GCSEs including Maths and English at Grade 4 or relevant equivalent.
• Experience of working in property & facilities industry.
• Experience in working with the general public.
• Experience with completing administration documents.
• Ability to plan and organise own workload.
• Drive for results and adaptability.
• Good understanding of importance of customer service and how to deliver it.
• Interpersonal sensitivity and willingness to participate as a full member of a team.
• Take pride and show initiative in running public buildings (including cleaning and basic maintenance).
• Communicating and influencing including face to face with customers.
• Ability to work as part of a team.
• Ability to lift and move equipment as appropriate in the centres and pavilions. Must be computer literate.

Responsibilities

• Providing excellent customer service to visitors, hirers and community groups using our facilities.
• Opening, closing and securing community buildings and facilities as a designated key holder.
• Preparing rooms, facilities and equipment for bookings, activities and events.
• Maintaining high standards of cleanliness across community centres, pavilions and associated facilities.
• Monitoring and replenishing cleaning and facility supplies as required.
• Following operational procedures and ensuring services are delivered effectively and efficiently.
• Carrying out routine health and safety checks, including ensuring fire exits are clear and operational.
• Reporting hazards, maintenance issues and any concerns that may affect the safety of facility users.
• Supporting the collection of fees and ensuring accurate records and documentation are maintained.
• Completing cleaning schedules and other operational paperwork accurately.
• Ensuring the correct use, storage and handling of cleaning chemicals and equipment.
• Wearing appropriate personal protective equipment (PPE) and following safe working practices.
• Conducting checks to ensure facilities are being used appropriately and in accordance with booking requirements.
• Maintaining up-to-date knowledge through mandatory training and development.
• Following and promoting Health & Safety, Safeguarding and GDPR policies and procedures at all times.

Skills

Customer service

Communication

Teamwork

Driving licence

Organisation

Education

GCSEs in Maths & English

Job description

North Northamptonshire Council is hiring a Part-time Community Site Assistant to support our pavilions, community centres and parks. You will help ensure safety, cleanliness and welcoming environments, and deliver excellent customer service to residents, hirers and visitors.

The role covers opening/closing, preparing spaces for bookings, maintaining cleanliness, and handling admin tasks. A driving licence and access to a car are essential for this post.