Community Shop Manager – Merchandising & Team Leader

Shelter; Ilkley; On-site; GBP 20,000 - 26,000; Full time

Job summary

Shelter is seeking a confident and influential individual to lead the Ilkley shop, shaping creative merchandising and driving community engagement. You will manage a small team, recruit and develop staff, and motivate members to exceed targets while delivering excellent customer service in a face-to-face role.

You will build relationships with local communities to uncover opportunities to increase the shop's contribution to Shelter's cause and help raise awareness of our work.

Qualifications

• Experience leading a team in a retail or face-to-face setting.
• Ability to recruit, develop and motivate a diverse staff.
• Strong communication to engage with local communities and understand community needs.

Responsibilities

• Lead the Shelter Ilkley shop; manage and develop the shop team.
• Drive creative merchandising and store presentation to attract customers.
• Build relationships with the local community to increase the shop's contribution to Shelter's mission.

Skills

Team leadership

Customer service

Merchandising

Community engagement

Recruitment

Staff motivation

Job description

Shelter is seeking a confident and influential individual to lead the Ilkley shop, shaping creative merchandising and driving community engagement. You will manage a small team, recruit and develop staff, and motivate members to exceed targets while delivering excellent customer service in a face-to-face role.

You will build relationships with local communities to uncover opportunities to increase the shop's contribution to Shelter's cause and help raise awareness of our work.