Shop Manager: Lead a Caring Team & Drive Impact

Mind; Greater London; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

25% Mind staff discount

25 days holiday pro-rata

Job summary

Mind is seeking a Shop Manager to lead one of its charity shops. You will own the shop's performance, maximise profits, and uphold high standards while inspiring staff and volunteers in a supportive environment.

You’ll drive customer satisfaction, manage workloads, and contribute to Mind’s mission to provide mental health support. The role offers development opportunities in a dynamic charity setting.

Qualifications

• Experience as a retail manager or similar management role.
• Ability to lead and motivate others.
• Plan and prioritise workload for self and team.
• Commercial awareness.
• Strong customer focus.
• Demonstrates Mind values and behaviours in all we do.

Responsibilities

• Take ownership of shop performance and maximise profits.
• Lead a diverse team of staff and volunteers.
• Deliver high shop standards and quality service to customers.

Skills

Retail management

People leadership

Workload planning

Commercial awareness

Customer focus

Mind values

Job description

Mind is seeking a Shop Manager to lead one of its charity shops. You will own the shop's performance, maximise profits, and uphold high standards while inspiring staff and volunteers in a supportive environment.

You’ll drive customer satisfaction, manage workloads, and contribute to Mind’s mission to provide mental health support. The role offers development opportunities in a dynamic charity setting.