Shop Manager: Lead Team, Drive Sales & Merchandising

Dogs Trust; Brighton; On-site; GBP 25,000 - 30,000; Full time

Job summary

Dogs Trust in Brighton is seeking a commercially minded Shop Manager to lead our charity shop and create a hub of sustainable fashion for dog lovers in the community.

You will recruit and inspire a team of volunteers, deliver outstanding customer service, and maximise profits by budgeting and pricing items according to guidelines. This role requires strong leadership and retail experience.

Qualifications

• Retail experience and budget management skills.
• Strong leadership and ability to inspire volunteers.
• Customer service excellence and sales focus.

Responsibilities

• Build and inspire a team of volunteers to deliver excellent customer service.
• Maximise shop profit through achieving or exceeding budgeted sales targets, leading on pricing of items for sale according to guidelines.
• Maintain high levels of shop presentation through effective merchandising, using commercial decision making to drive the best use of space available.
• Use marketing skills to request quality stock.
• Provide leadership and line management to volunteers and members of staff.

Skills

Retail experience

Leadership

Budget management

Customer service

Merchandising

Sales focus

Marketing

Job description

Dogs Trust in Brighton is seeking a commercially minded Shop Manager to lead our charity shop and create a hub of sustainable fashion for dog lovers in the community.

You will recruit and inspire a team of volunteers, deliver outstanding customer service, and maximise profits by budgeting and pricing items according to guidelines. This role requires strong leadership and retail experience.