Deputy Shop Manager - Lead Retail & Community Impact

Oxfam; Rustington; On-site; GBP 18,000 - 23,000; Full time

Job summary

Oxfam in the United Kingdom is seeking a Deputy Shop Manager to support the Shop Manager in delivering excellent customer service, driving sales and maintaining a welcoming, well-merchandised shop floor.

This fixed term (12 months) role requires weekend work and the ability to lead volunteers, ensuring safeguarding and financial procedures are followed. You will help build links with the local community and attract new supporters through proactive merchandising.

Qualifications

• Ability to support development and maintenance of successful, inclusive and diverse team who are able to maintain day to day activities of the shop.
• Some commercial awareness with ability to support effective retail processes and strong merchandising
• Ability to work collaboratively with the Shop Manager, and to build positive relationships with other colleagues. provide excellent customer service, and engage with local community and other civil society organisation
• Ability to demonstrate resilience to everyday pressures that come with the role and manage conflicting demands seeking appropriate support, advice and guidance when needed.
• Numerate and financial literate, able to interpret basic financial reports, monitor budgets and maintain shops administrative systems.

Responsibilities

• Support the Shop Manager in delivering the shop's day to day operations.
• Motivate volunteers and staff to provide excellent customer service and achieve sales targets.
• Maintain a safe, welcoming environment and ensure compliance with safeguarding and financial procedures.
• Build relationships with local groups to attract supporters and drive community engagement.

Skills

Team development

Merchandising

Customer service

Relationship building

Financial literacy

Job description

Oxfam in the United Kingdom is seeking a Deputy Shop Manager to support the Shop Manager in delivering excellent customer service, driving sales and maintaining a welcoming, well-merchandised shop floor.

This fixed term (12 months) role requires weekend work and the ability to lead volunteers, ensuring safeguarding and financial procedures are followed. You will help build links with the local community and attract new supporters through proactive merchandising.