Shop Manager- Ilkley

Shelter; Ilkley; On-site; GBP 20,000 - 26,000; Full time

Job summary

Shelter is seeking a confident and influential individual to lead the Ilkley shop, shaping creative merchandising and driving community engagement. You will manage a small team, recruit and develop staff, and motivate members to exceed targets while delivering excellent customer service in a face-to-face role.

You will build relationships with local communities to uncover opportunities to increase the shop's contribution to Shelter's cause and help raise awareness of our work.

Qualifications

• Experience leading a team in a retail or face-to-face setting.
• Ability to recruit, develop and motivate a diverse staff.
• Strong communication to engage with local communities and understand community needs.

Responsibilities

• Lead the Shelter Ilkley shop; manage and develop the shop team.
• Drive creative merchandising and store presentation to attract customers.
• Build relationships with the local community to increase the shop's contribution to Shelter's mission.

Skills

Team leadership

Customer service

Merchandising

Community engagement

Recruitment

Staff motivation

Job description

We're looking for confident and influential people who want to be at the heart of their local community looking for an opportunity to have control of creative merchandising within managing a Shelter shop. Do you have experience of managing a team whilst also empowering and motivating individuals? If so, then this could be the role for you at our Ilkley shop., You will need to be an active team player and be able to demonstrate how you've managed and motivated a team previously beyond expectations and experience of providing excellent customer service in a face-to-face role.

Have a good knowledge of recruiting and developing a diverse team and how you have supported and motivated teams to progress and how you would bring these skills into this position.

You will need to have good communication skills to engage with the local community to seek out new opportunities to increase the shops contribution to help further Shelter's cause. You will develop your own and your teams' interests in merchandising the shop attracting customers and continually develop yours and your team's knowledge of Shelter, who we are and what we do.

About Shelter

Home is a human right. It's our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything,

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Organisation

Shelter View profile Registered Charity More than 1000