Senior Technical Assistant

Derby City Council; East Midlands; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Flexible hours

Hybrid working

Career development

27 days annual leave

LGPS pension

Employee discounts

Cycle2Work scheme

Job summary

Derby City Council is seeking a Senior Technical Assistant to join the Parking Casework Team in Derby. You will manage Penalty Charge Notices from issue to tracing vehicle keepers via DVLA, handle challenges and appeals, and prepare evidence for the Traffic Penalty Tribunal.

The role combines legally-precise administration with customer service, requiring attention to detail, clear communication, and resilience in a busy environment.

Qualifications

• At least 12 months' experience dealing directly with customers.
• At least 1 year's experience using computer-based systems.
• Clear communication with customers, both face-to-face and by phone.
• Ability to write concise responses to customers.
• Ability to handle challenging situations.
• Able to accurately follow defined procedures with minimal supervision.
• Calm, polite, and patient manner.

Responsibilities

• Manage Penalty Charge Notices from issue to DVLA tracing and challenge handling.
• Prepare evidence for the Traffic Penalty Tribunal and respond to appeals.
• Field parking enquiries and complaints with accuracy and customer-focused service.

Skills

Customer service

Written communication

Clear communication

Handling difficult situations

Procedural compliance

Calm demeanor

Computer systems

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Job title Senior Technical Assistant Job reference 000012403 Date posted 03/08/2026 Application closing date 30/08/2026 Working Pattern Full time Salary Grade E £27,694 - £29,540 a year Contractual hours 37 Basis Full time Job category/type Transport / Highways Attachments Blank Job description

Salary: £27,694 - £29,540 a year
Location: Shot Tower, Derby
Hours: 37 hours a week
Contract Type: Permanent
Closing Date: Sunday 30th August

The Senior Technical Assistant sits within the Council's Parking Casework Team and is responsible for the full administration of Penalty Charge Notices (PCNs) — from issuing statutory notices and tracing vehicle owners via the DVLA, through to handling challenges, appeals, and preparing evidence for the Traffic Penalty Tribunal. The postholder acts as a key point of contact for parking-related enquiries and complaints, delivering service in line with the Council's Customer Care Code. If you have a great eye for detail, strong verbal and written communication skills, the role of the Senior Technical Assistant may be the role for you.

The Opportunity

In the role of Senior Technical Assistant , here’s an example of what you’ll be doing to make an impact: This role is the operational backbone of the Council's parking enforcement service. You'll handle Penalty Charge Notices from start to finish — tracing keepers via the DVLA, issuing statutory notices, and dealing with challenges and appeals up to Tribunal level — while also fielding parking enquiries and complaints directly from the public. Day to day involves a mix of casework, inbox and post management, and monitoring parking income for errors or discrepancies. It's a role that blends legally-precise administration with genuine customer service, so accuracy, resilience, and clear communication matter as much as technical know-how.

About You

To be successful in this role, you’ll ideally have...

• At least 12 months' experience dealing directly with customers
• At least 1 year's experience using computer-based systems
• Clear communication with customers, both face-to-face and by phone
• Ability to write concise responses to customers
• Ability to handle challenging situations
• Able to accurately follow defined procedures with minimal supervision
• Calm, polite, and patient manner

Who We Are

Here at Derby City Council, we’re dedicated to delivering nearly 250 first-class services to citizens and businesses in the heart of the Midlands. People are at the centre of all that we do, and we have an outstanding track record of recruiting and developing talented individuals by providing them with varied and fulfilling career opportunities. Find out more about what it’s like to work for us.

What We Offer

You too could be part of something brilliant by becoming a colleague at Derby City Council; in addition to making a difference to the lives of people across the city, you’ll also receive:

• Flexible work/life balance scheme (depending on your role)
• Hybrid working (depending on your role)
• Modern office environment (depending on your job location)
• Continued professional development opportunities & career conversations
• 27 days annual leave (rising to 32 days after 5 years' service), plus bank holidays (depending on contract)
• Local Government Pension Scheme (depending on contract)
• Team Derby Rewards – retail and leisure discounts
• Tusker Car Benefit Scheme
• Cycle2Work Scheme & free cycle training
• Employee Assistance Programme, Wellbeing Calendar and Support
• Access to our Equality Employee Networks – LGBTQ+, Disabled Employee Network & Carers and our Black, Asian & Minority Ethnic Employee Support Network and Neurodiversity Network
• Support for colleagues who are carers

The closing date for this vacancy is at midnight on Friday 28th August. Any applications received after the closing date will not be accepted.

Interviews will be held: Week commencing 07 September 2026

Important Information

Links to the full Job Description and Person Specification are below.

As part of our safer recruitment checks the successful candidate will be subject to an enhanced DBS check.

All employees will normally be appointed to the minimum of the grade for the job.

Before you complete your application, please read our guidance on filling in your application form.

Remember to align your personal statement to the essential criteria in the Person Specification.

Please be aware that where there are colleagues within the organisation who are 'at risk' of redundancy, requirements to redeploy to another suitable role will apply and take priority.

Equality, Diversity & Inclusion

We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility.

We are proud to be a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job.

We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for.

Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we’ll do all we can to help. We strongly believe in social understanding of disability and for us it’s all about removing barriers to equality.

If you have any questions regarding this vacancy or are having difficulty applying, please contact our Recruitment Team on 01332 640844 (Relay UK - 18001 01332 640 844) or at [e-mail] https://www.derby.gov.uk/signing-service/

Please see here for Job Description

Please see here for Person Specification

Please see Declaration Form for CV Applications here

Please see Equalities Form for CV Applications here