F&C 5350 - G1 Clerical Assistant (604053)

South Lanarkshire Council; Blantyre; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Local government pension scheme

Up to 33 days annual leave

Public holiday entitlement (up to 10)

Occupational sick pay

Flexible working

Employee discounts

Cycle to Work Scheme

Physiotherapy

Employee Assistance Program

Job summary

South Lanarkshire Council in Blantyre is seeking a Clerical Assistant to join the Land Customer Services team. You will provide advice and guidance to customers on services including Waste, Street Cleansing and Grounds Maintenance, handling calls, emails and online forms.

The role requires good written and verbal communication, teamwork and the ability to prioritise workload in a busy environment. Full training and a supportive team culture are provided.

Qualifications

• Experience of providing customer service in a busy environment.
• Ability to handle customer enquiries by telephone.
• Strong written and verbal communication skills.

Responsibilities

• Handle calls in a fast-paced call centre environment.
• Respond to customer emails and online forms.
• Liaise with Operational Officers and other Council departments.
• Carry out general clerical duties as required.

Skills

Customer service

Call handling

Written & verbal communication

Teamwork

Organisation & prioritisation

Negotiation & assertiveness

Tools

Microsoft Office

Job description

Description

ACTUAL CLOSING DATE: Applications must be received by 30 August 2026 at 11:55pm.

Please ensure that you read the full advert text and do not submit a CV, as these will be disregarded as they do not form part of SLC application process. If you require to submit additional information to support your application, please upload this under supporting documents.

INTERNAL APPLICANTS MUST APPLY VIA OPPORTUNITY MARKETPLACE.

Description

ACTUAL CLOSING DATE: Applications must be received by 30 August 2026 at 11:55pm.

Please ensure that you read the full advert text and do not submit a CV, as these will be disregarded as they do not form part of SLC application process. If you require to submit additional information to support your application, please upload this under supporting documents.

INTERNAL APPLICANTS MUST APPLY VIA OPPORTUNITY MARKETPLACE.

Location: David Dale House, Blantyre

Hours: 35 hrs per week, temporary for 20 months from recruit date

Salary / Hourly Rate: £25,183 - £28,358

We are looking for a well-motivated individual to join our busy Land Customer Services team based in our Customer Service Centre, providing advice and guidance to our customers, for a range of services include Waste, Street Cleansing and Grounds Maintenance.

You will undertake a range of duties including call handling in a fast-paced call centre environment, responding to customer emails and online forms, and liaising with Operational Officers and other Council departments. You will also carry out general clerical duties when required.

Excellent customer service is our priority therefore you will display the necessary commitment to the principals of customer care and have previous experience of handling customer enquiries by telephone. You should have the ability to work as part of a team, have effective written and verbal communication skills, and have negotiation, advocacy and assertiveness abilities.

You should be able to effectively organise and prioritise your workload, respond to changing priorities, have the ability to display IT skills, especially in Microsoft packages, and be able to contribute effectively to team goals and projects.

When completing the application process please ensure that you cover the following areas:

• Please provide evidence of your experience and achievements in the five specific behaviours framework. 'Efficient, Flexible, Leading, Working with Others and Performing’?
• Please provide us details of a time where you used your initiative to undertake a task to solve a problem – what was the issue and what was the outcome.

View the Clerical Assistant job profile.

Preferred candidates identified after the selection event process will be required to assist the recruitment team, if need be, to ensure timely completion of recruitment checks. If recruitment checks are not completed within a reasonable timescale, you may automatically be withdrawn from this position.

Canvassing of Elected Members or employees of South Lanarkshire's Council directly or indirectly in connection with any appointment within the Council shall disqualify the applicant.

Legislative Information

This post is excepted in terms of the Rehabilitation of Offenders Scotland Act 2020.

Overseas Criminal Records Check

An Overseas Criminal Records Check is required where applicants born outside the UK (Scotland, England, Wales and Northern Ireland) or who have lived or worked outside the UK for a continuous period of 12 months in the past 10 years.

Applicants are responsible for providing evidence of the Overseas Criminal Record Check. The check must be translated into English and should come from the police, judicial authority, government department or home embassy of the country or countries concerned. The check must include an official statement confirming that the applicant does not have any history of or pending criminal record proceedings. Checks may be carried out to authenticate the documents provided.

Equal Opportunities and Inclusion statement

The Council is committed to fostering equality, diversity and inclusion in its workforce. Therefore, we welcome applications from all sectors of the community, including under-represented groups within our workforce. We are keen to receive applications from candidates who have a disability, who are from a care experienced background, who are from a black, Asian or minority ethnic background, from a military service background and from those who are new Scots.

As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria as outlined in the job profile for this position.

As proud holders of the UK Armed Forces Covenant Gold Award, the Council is also committed to supporting members of the armed forces community, including service leavers, veterans, reservists and their families. In line with this commitment, service leavers, their close family members, veterans and reservists will be guaranteed an interview if they meet the essential criteria as outlined in the job profile

As an employee of South Lanarkshire Council, you would also receive a wide range of benefits including:

• Enrolment in award winning local government pension scheme
• To increase the value of their pension pot, Local Government Employees can opt to join the Salary Sacrifice Shared Cost AVC scheme.
• Up to 33 days annual leave
• Public holiday entitlement (up to 10 days)
• Occupational sick pay
• Family friendly policies - flexible working and leave, maternity/paternity leave enhanced leave.
• Employee Discounts – including discounts at the cinema.
• Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support)