Communications And Engagement Manager

Serve Talent; Norwich; On-site; GBP 35,000 - 38,000; Full time

Job summary

Future Projects in Norwich is seeking a Communications and Engagement Manager to lead brand visibility, messaging and community engagement across the charity and Future Radio initiatives. You will shape communications strategy, consent processes and consent-driven storytelling to amplify impact.

The role requires strong writing, stakeholder management and ability to translate data into compelling narratives for fundraising and partnerships.

Qualifications

• Strong experience in communications, marketing, media, engagement or brand.
• Excellent writing and editing skills for different audiences and channels.
• Experience developing communications plans, campaigns, content and brand assets.
• Strong understanding of digital communications, websites, social media and accessibility.
• Sound judgement around consent, GDPR, safeguarding and sensitive stories.
• Confident supporting and training colleagues, and building relationships with leaders, partners, funders and media.

Responsibilities

• Lead the rollout of our brand, verbal identity and key messages.
• Develop and deliver a communications and marketing plan linked to the charity's strategy.
• Oversee website content, social media, newsletters, press, printed materials and campaigns.
• Work with the Future Radio team to promote the station and use radio, podcasts and digital content to support community voice.
• Develop community engagement and feedback approaches so people help shape our services and communications.
• Turn outcomes, data and case studies into impact stories that support fundraising and partnerships, with strict GDPR-compliant consent.

Job description

Communications and Engagement Manager | Future Projects

Location: Norwich, with occasional Norfolk-wide travel
Hours: 37 hours per week (subject to the Four Day Week scheme following 6 months in post)
Salary: £35,000 to £38,000 pa (depending on experience)
Leave: 25 days per annum plus Bank Holidays
Application Deadline: Monday 14th December 2026

Interviews: Week commencing Monday 21st December 2026
Reports to: Head of Funding, Partnerships and Impact

About the Role

Future Projects is a Norwich charity, founded in 2000, helping people in difficult situations build the skills, confidence and resilience to take control and transform their lives. We provide practical support across food and essentials, advice and guidance, health and wellbeing, employment, education and community connection.

As Communications and Engagement Manager, you will lead how Future Projects is seen, heard and understood. In this strategic role across the whole charity, you will strengthen our brand, voice and visibility, help Future Radio grow its profile, and make sure communities help shape our services and the story of our impact.

Key Responsibilities

• Lead the rollout of our brand, verbal identity and key messages, turning them into guidance, templates and training for staff.
• Develop and deliver a communications and marketing plan linked to the charity's strategy.
• Oversee website content, social media, newsletters, press, printed materials and campaigns.
• Work with the Future Radio team to promote the station and use radio, podcasts and digital content to support community voice.
• Develop community engagement and feedback approaches so people help shape our services and communications.
• Turn outcomes, data and case studies into impact stories that support fundraising and partnerships, with strict GDPR-compliant consent.

About You

• Strong experience in communications, marketing, media, engagement or brand.
• Excellent writing and editing skills for different audiences and channels.
• Experience developing communications plans, campaigns, content and brand assets.
• Strong understanding of digital communications, websites, social media and accessibility.
• Sound judgement around consent, GDPR, safeguarding and sensitive stories.
• Confident supporting and training colleagues, and building relationships with leaders, partners, funders and media.
• Desirable: charity or social impact sector experience, and an understanding of community media, radio, podcasting or video.

Additional Information

• Office and service-site working, with some flexibility around campaigns, events and launches.
• May line manage communications staff if such roles are created.
• Induction and training provided, including Health and Safety and Safeguarding.
• Appointment subject to pre-employment checks, including right to work, two references and an appropriate DBS check.
• Future Projects is an equal opportunities, Living Wage and Disability Confident employer.