Community Safety Manager

Livv Housing Group; Preston; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading housing organization is seeking a Community Safety Manager to oversee a dedicated team focused on enhancing community safety and wellbeing. The role involves strategic leadership, compliance management, and fostering partnerships to address community challenges. Candidates should have a degree or equivalent experience and a strong background in managing diverse teams within the housing sector. This position offers the opportunity to make a significant impact in creating safe and sustainable neighborhoods.

Qualifications

• Leading diverse teams in challenging environments.
• Senior experience in ASB/DA services.

Responsibilities

• Lead a customer-focused Community Safety service.
• Shape and deliver strategic priorities.
• Manage compliance, data reporting, budgets, and resources.

Skills

Effective communication

Relationship-building

Budget management

Strategic planning

IT proficiency

Education

Degree or equivalent experience

Relevant housing qualification

Job description

Department: Communities

Reports To: Head of Communities

Directly Responsible For: Team Leader - Community Safety, Advisor - Community Safety, Advisor - Mental Health & Wellbeing, Advisor - Safeguarding

Hours: 37

Overall team / department

The purpose of the department is to build strong customer relationships, sustain tenancies, maximise income, and ensure the creation and management of safe and sustainable neighbourhoods. The team comprises:

• The Housing Team is responsible for building strong relationships with customers to enable them to sustain their tenancy. They maintain contact throughout the tenancy, identifying additional support needs.
• The Community Safety Team provides a responsive and proactive service to tackle all forms of anti-social behaviour (ASB), domestic abuse, and offers signposting to mental health and wellbeing support services. These teams collaborate closely with the Advisors - Housing on case management to support tenancy sustainability and safety.
• The Income Team manages arrears and provides financial wellbeing services, proactively managing housing debt, implementing payment agreements, and pursuing debt recovery to maximise income.

Key role priorities

• Manage teams and develop strategies to shape and deliver strategic and operational Community Safety priorities, aligned with organisational goals and continuous improvement.
• Lead a customer-first service supporting safe, secure tenancies, including oversight of complex and high-risk cases.
• Drive innovative, partnership-led interventions addressing ASB, domestic abuse, safeguarding, and wellbeing.
• Inspire and lead the Community Safety Team, including the Safeguarding Advisor, to deliver high-performing, customer-centred services.
• Provide strategic oversight of safeguarding, ensuring duties are fulfilled per priorities and external frameworks.
• Champion safeguarding best practices and ensure effective case coordination across the Group.

Key working relationships

• Line management of the Community Safety Team Leader and responsibility for the Community Safety service.
• Line management of Mental Health and Wellbeing Advisors and responsibility for their service.
• Management of the Safeguarding Advisor and oversight of safeguarding activities.
• Collaborate with colleagues across the Group for service alignment and delivery.
• Develop strategic and operational plans with the Head of Communities.
• Build and maintain relationships with external partners and stakeholders.

Main duties & responsibilities

• Lead a customer-focused Community Safety service, ensuring compliance and responsiveness.
• Shape and deliver strategic priorities, embedding trauma-informed, person-centred approaches.
• Inspire, coach, and develop teams to high performance.
• Strengthen community safety outcomes through effective partnerships.
• Act as escalation point and safeguarding partner for early intervention.
• Use customer feedback to drive service innovation and improvement.
• Lead community investment initiatives to address service gaps.
• Oversee safeguarding practices, MASH coordination, and awareness.
• Manage compliance, data reporting, budgets, and resources.
• Implement service improvements responding to changing needs.
• Promote safeguarding culture via training and policies.
• Undertake additional duties as delegated.

Key measures of success

• Achievement of KPIs.
• Full legal and policy compliance.
• Continuous service improvement evidenced by feedback.
• Delivery of service improvement plans.
• Safeguarding actions within SLAs.

Living our values

We believe in empowering our people to make a positive impact. Our values embody what it means to be Livv, together:

• Making a difference daily: Investing in people, customers, and creating a fairer society.
• Positively open: Being open to feedback and delivering excellent customer experience.
• Forging the right way: Creating an inspiring path for others to follow.
• Together as one: Working cohesively to achieve better outcomes.

Each of us:

• Listen to customers and prioritize their needs.
• Are committed to equality, diversity, and inclusion.
• Work flexibly where needed.
• Follow health and safety guidelines.
• Proactively communicate risks.
• Protect sensitive information.
• Follow policies and procedures.
• Commit to continuous learning and development.

Person Specification

Education & Qualifications

Degree or equivalent experience (D)

Relevant housing qualification or willingness to work towards (E)

Experience

Leading diverse teams in challenging environments (D)

Senior experience in ASB/DA services (D)

Skills, Knowledge & Abilities

Understanding of social housing regulations and safeguarding (E)

Knowledge of the sector and challenges (E)

Effective communication and relationship-building (E)

Ability to develop service improvements (E)

Strategic planning and operational skills (E)

Budget management skills (E)

IT proficiency (E)

Personal Characteristics

Customer-focused (E)

Results-driven (E)

Good planning and time management (E)

Other

Flexible hours (E)

Ability to travel independently (E)

Essential = E; Desirable = D