Community Patient Access Admin Specialist

Whittington Maternity Voices Partnership; Greater London; On-site; GBP 32,000 - 33,000; Full time

Job summary

Whittington Health NHS Trust is recruiting for an Administration role in London. The post involves 37.5 hours per week in a 7-day service, with a shift pattern from 07:45 to 18:00 and potential reception cover at Health Centres.

The role sits within the Central Booking Service and Community Services administration teams. The ideal candidate will have NHS admin experience, strong communication skills, and be proficient with RiO and Medway.

Qualifications

• Experience in NHS administration or reception is preferred.
• GCSE/O Level or equivalent education required.
• Strong communication and organisational skills.

Responsibilities

• Provide high quality, courteous responses by telephone to the public, service users and other stakeholders.
• Gather key information from referrers and patients calling the service.
• Register new patients onto RiO and Medway systems.
• Manage appointments, including booking letters, confirmations, and rescheduling.
• Assist in referral management and appointment booking processes including saving referrals.
• Work as part of a team and provide cover for colleagues when needed.

Skills

Customer service

Telephone skills

Appointment booking

RiO data entry

Education

GCSE/o Level or equivalent / Higher Education to A level or equivalent experience

Tools

RIO

Medway

Job description

Whittington Health NHS Trust is recruiting for an Administration role in London. The post involves 37.5 hours per week in a 7-day service, with a shift pattern from 07:45 to 18:00 and potential reception cover at Health Centres.

The role sits within the Central Booking Service and Community Services administration teams. The ideal candidate will have NHS admin experience, strong communication skills, and be proficient with RiO and Medway.